V20 Update 6 Fanvil X2P phones not provisioning

[vsquare]

We have a number of Fanvil X2P phones that I am not able to provision for hotdesking. The X2 series should be supported, and any phone that had it configured prior to the upgrade is working without issue. Am I missing something that needs to be done for the X2P? Usually they auto provisioning with DHCP Option 66 (which was updated to remove the port), but even adding it to the static provisioning file and then forcing the provision is not working.

We have a number of these phones that need to be provisioned so any help would be appreciated.

 

[paulodagraca]

Hello,

The question is, IF the Fanvil X2P is supported?
Could be the same as Fanvil X2 ?? But there is also an Fanvil X2S, both are not the Fanvil X2P.

If you power up a phone on the LAN local, or with SBC on remote site, can you find the phone on the Phones tab, under PNP Phones?
What is the type Fanvil found there, do you find a Fanvil X2, or is there a Fanvil X2P ?
You could assign the phone from there to an existing account?

Or assig the Fanvil Phone under the user account yourself, by entering the type and MAC address.
Then copy the provisioning URL and use that to configure the Fanvil phone from the web interface?

Paulo

 

[JohnS_3CX]

Hi,

I can confirm that these can still provision (PnP and RPS) as both normal and hot desking phones all the way up to V20 U8 Alpha.

Please check your firmware is the version that 3CX provides, and then inspect your provisioning links and method. Phones must be factory reset prior to being provisioned.