V20 Upgrade - Invalid Backup

[ajt_uk]

Hello,

Testing upgrading our V18 instance to V20. When we try and restore our V20 backup we get the message:

Invalid Backup File
Invalid reply (OperatorVoicemail)

We have a operator extension configured, and it has voicemail enabled.

Any suggestions for what we need to change in the V18 configuration to fix this?

Thank you

 

[OlegR_3CX]

Hi there.
Did you check anything in your backup file manually?
You could open the ticket with us, so we can review it.

 

[ajt_uk]

Hello

I tried to buy a support ticket, but the order does not go through. I just get stuck on a "Processing" screen. Is there any other way to get support with this issue?

We've not used our partner since the license was originally purchased over 10 years ago. Not even sure if they are still in business.

 

[OlegR_3CX]

Hi there.
You can try to contact CSR team for more information on this matter so they could also check on the ticket and advise you with more details.