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v20 & v18U9 Login to your Account and other Welcome email URL's not working

KBRV

Premier Customer
Joined
May 15, 2013
Messages
42
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Hi, I have just upgraded one of my on-prem 3CX sites to v20 and generated the first "Welcome to 3CX Your Account Details" emails.

The issue I have is that the URL's presented in these emails do not work.

The PABX is accessible from the WAN on a URL similar to https://site.3cx.com.au:5001/ and internally by https://192.168.x.x:5001/ or the external address by split DNS.

The Welcome emails contain links like the below. Where the domain in the link is the one that is based on the PABX email account reply to address of [email protected]

Currently I have access to the PABX via the Owner/Admin account, but I cannot give anyone else access by sending them their Welcome to 3CX email as all the links in it do not work.

How are these URL's generated and what can I do to fix them?

I have also tested this same functionality on my other v18 U9 sites and they are doing the same thing now.

Click Here link is below.

Code: 
http://url8097.email.domain/ls/click?upn=u001.MytnIsjSxBs3ccng76Xx-2BAygitSwyBVCsXrM2CJjGv6s9vS9NOnJfwYIHwclN3BH9d2LyZLLvOuvYP4BTiwkFpkVK1-2BavQnZzqMAXJMRjENSqNbM-2B-2B1vcjJisPsEdRojCMR9eFXBfKie9uamDiky14z8b9QWdF-2BEOClVCllEzxrMK37hrKhgwUXZRmiLSq-2Bjj7rLAXCGPEDQlQOhmNfAmvmRYrTnORzqZL5hCHa31ErAqV8rC0M2iQmhiZvoIpAXiUarloosaRjnl0CKqAGIVHcKdCckJ-2BmUDXCqpqbMTgy1fHJmoN044t3p9ibe02SX49XMGy-2BUBmU44sFyOGhCG6P3dc35iSggNQI9SWKPJoFK8UxPG9nu0Xwf4IJowyDyl-2FtEYBV5Kjx-2BpP3dqJa9Fw-3D-3Dg-Tf_dBKiU-2BLSfLm3CwlA-2Bs4qbQM4hIWAb1lRKC-2F7YCcwXv-2BQ-2BYBscMC7S1739zYaFkT-2FLmpGTg6DeQO7a6uqXrtqYV22xxpYq8NVjWIzCyvd2pO4tNfiDvOT1de-2BpdYIIgo6w90dEksORtKzuDsMefJus-2FM22cChcvnJsoyoaofbm6P153fMcHxyAqD8uBW3aoYRg9Y1PrfPO5wlj54Be1V2HKQ58ROyDvXKJrsKOVm-2BA2U-3D



ps. I removed those links above but the forum put them back in.

Cheers
Glen @ KBRV
 
Last edited:
Did you modify the email template?

Code: 
<!DOCTYPE html>
<html>
<head style="-ms-text-size-adjust: 100%; -webkit-text-size-adjust: 100%;">
<title style="-ms-text-size-adjust: 100%; -webkit-text-size-adjust: 100%;">3CX Notification: Password recovery</title>
<style type="text/css">
body,html{margin:0!important;padding:0!important;height:100%!important;width:100%!important}*{-ms-text-size-adjust:100%;-webkit-text-size-adjust:100%}div[style*="margin: 16px 0"]{margin:0!important}table,td{mso-table-lspace:0!important;mso-table-rspace:0!important}table{border-spacing:0!important;border-collapse:separate!important;table-layout:medium!important;margin:0 auto!important;color:#0596d4;border-width:thin}table table table{table-layout:auto}img{-ms-interpolation-mode:bicubic;border-color:#ccc}.yshortcuts a{border-bottom:none!important}a[x-apple-data-detectors]{color:inherit!important}.button-a,.button-td{transition:all .1s ease-in}.button-a:hover,.button-td:hover{background:#555!important;border-color:#555!important}@media screen and (max-width:600px){.email-container{width:100%!important}} .qr-code img {width: 70px!important;}
</style>
</head>
<body bgcolor="#eeeeee" width="100%" style="background-color:#eeeeee; margin: 0 !important; -ms-text-size-adjust: 100%; -webkit-text-size-adjust: 100%; padding: 0 !important; height: 100% !important; width: 100% !important;" yahoo="yahoo">

<table bgcolor="#eeeeee" cellpadding="0" cellspacing="0" border="0" height="100%" width="100%" style="padding-bottom: 50px; background-color:#eeeeee; border-collapse: separate !important; -ms-text-size-adjust: 100%; -webkit-text-size-adjust: 100%; mso-table-lspace: 0pt !important; mso-table-rspace: 0pt !important; border-spacing: 0 !important; table-layout: medium !important; margin: 0 auto !important; color: #0596D4; border-width: thin;">
<tr style="-ms-text-size-adjust: 100%; -webkit-text-size-adjust: 100%;">
<td style="-ms-text-size-adjust: 100%; -webkit-text-size-adjust: 100%; mso-table-lspace: 0pt !important; mso-table-rspace: 0pt !important;"><center style="width: 100%; -ms-text-size-adjust: 100%; -webkit-text-size-adjust: 100%;">
<table cellspacing="0" cellpadding="0" border="0" align="center" width="600" class="email-container" bgcolor="ffffff" style="outline-color: #cccccc; outline-style: solid; outline-width: thin; -ms-text-size-adjust: 100%; -webkit-text-size-adjust: 100%; mso-table-lspace: 0pt !important; mso-table-rspace: 0pt !important; border-spacing: 0 !important; border-collapse: separate !important; table-layout: medium !important; margin: 0 auto !important; color: #0596D4; border-width: thin;">
<tr>
<td><center style="width: 100%;">
<table cellspacing="0" cellpadding="0">
<tr>
<td><a href="https://customer.3cx.com/" target="_blank"><img src="https://downloads-global.3cx.com/downloads/misc/images/email-template/banner-header.jpg" width="600" height="53" alt="3CX" style="margin: 0"></a>
</td> </tr>
<tr style="-ms-text-size-adjust: 100%; -webkit-text-size-adjust: 100%;">
<td style="-ms-text-size-adjust: 100%; -webkit-text-size-adjust: 100%; mso-table-lspace: 0pt !important; mso-table-rspace: 0pt !important;"><table width="100%" border="0" cellspacing="0" cellpadding="0" style="-ms-text-size-adjust: 100%; -webkit-text-size-adjust: 100%; mso-table-lspace: 0pt !important; mso-table-rspace: 0pt !important; border-spacing: 0 !important; border-collapse: separate !important; table-layout: medium !important; margin: 0 auto !important; color: #0596D4; border-width: thin;">
<tr style="-ms-text-size-adjust: 100%; -webkit-text-size-adjust: 100%;">
<td width="30" style="-ms-text-size-adjust: 100%; -webkit-text-size-adjust: 100%; mso-table-lspace: 0pt !important; mso-table-rspace: 0pt !important;"></td>
<td style="-ms-text-size-adjust: 100%; -webkit-text-size-adjust: 100%; mso-table-lspace: 0pt !important; mso-table-rspace: 0pt !important;"><table width="100%" border="0" cellspacing="0" cellpadding="0" style="-ms-text-size-adjust: 100%; -webkit-text-size-adjust: 100%; mso-table-lspace: 0pt !important; mso-table-rspace: 0pt !important; border-spacing: 0 !important; border-collapse: separate !important; table-layout: medium !important; margin: 0 auto !important; color: #0596D4; border-width: thin;">
</table></td>
</tr>
</table></td>
</tr>
</table> </center></td>
</tr>
<tr style="-ms-text-size-adjust: 100%; -webkit-text-size-adjust: 100%;">
<td style="padding: 0px 25px 0px 35px;">

<p style="color: #373737; font-family: sans-serif; font-size: 14px; line-height: 1; text-align: justify; display: block; -ms-text-size-adjust: 100%; -webkit-text-size-adjust: 100%;"> Hi %%EXTFIRSTNAME%%, </p>
<p style="color: #373737; font-family: sans-serif; font-size: 14px; line-height: 2; text-align: justify; display: block; -ms-text-size-adjust: 100%; -webkit-text-size-adjust: 100%;">
You (or somebody else) requested to reset the password for your 3CX Web Client user account. If you don't want to reset the password, you can simply ignore this email.
</p>
<p style="color: #373737; font-family: sans-serif; font-size: 14px; line-height: 2; text-align: justify; display: block; -ms-text-size-adjust: 100%; -webkit-text-size-adjust: 100%;">
To reset your password,
</p>

%%IF_TWO_LINKS_START%%
<div style="text-align: center;"><span width="100%" style="line-height: 1; width: 100%;"><a href="%%RECOVERY_EXTERNAL_LINK%%" target="_blank" style="color: #0596d4; text-decoration: none; font-weight: bold; -ms-text-size-adjust: 100%; -webkit-text-size-adjust: 100%;">CLICK HERE &ndash; Out of office</a></span><br style="-ms-text-size-adjust: 100%; -webkit-text-size-adjust: 100%;"></div>
<div style="text-align: center;" ><span width="100%" style="line-height: 1; width: 100%;"><a href="%%RECOVERY_LOCAL_LINK%%" target="_blank" style="color: #0596d4; text-decoration: none; font-weight: bold; -ms-text-size-adjust: 100%; -webkit-text-size-adjust: 100%;">CLICK HERE &ndash; In office</a></span><br style="-ms-text-size-adjust: 100%; -webkit-text-size-adjust: 100%;"></div>
%%IF_TWO_LINKS_END%%
%%IF_ONE_LINK_START%%
<div style="text-align: center;" ><span width="100%" style="line-height: 1; width: 100%;"><a href="%%RECOVERY_EXTERNAL_LINK%%" target="_blank" style="color: #0596d4; text-decoration: none; font-weight: bold; -ms-text-size-adjust: 100%; -webkit-text-size-adjust: 100%;">CLICK HERE</a></span><br style="-ms-text-size-adjust: 100%; -webkit-text-size-adjust: 100%;"></div>
%%IF_ONE_LINK_END%%




<p style="color: #373737; font-family: sans-serif; font-size: 14px; line-height: 2; text-align: justify; display: block; -ms-text-size-adjust: 100%; -webkit-text-size-adjust: 100%;">
The request to reset your password was sent from the following IP Address %%IP_ADDR%%.
</p>

</td>
</tr>


</table>
</body>
</html>
 
Hi, no we have not modified the template at all.
How is the "Click Here" URL generated?

At this stage I am unwilling to upgrade my other two sites to V20 and seriously considering downgrading this one back to V18 till this can be sorted out. At least with V18 I can change the users password within the GUI.
 
Last edited:
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