V20 Working Hours

[Saqqara]

Have a question about working hours settings within V20

I understand the department, and settings office hours and assigning this to a DDI, IVR, etc

You assigned extensions to the department , so end users can see the presence of the department.

With this setup, how does the system handle internal calls - can you make calls internally to extensions outside of working hours.

If this is not the case , how do we configure the system

 

[bitn2]

If the extension is following the office hours you need to do it with a little trick. The extension is in dnd mode out of office. Just tick the button accept calls from ringgroups. Than put this extension as the only extension in a ringgroup and adjust the dnd to transfer internal calls to this ringgroup.

 

[Saqqara]

bitn2 thanks for the info.

Not sure if this setup is going to work, need to test it later

The incoming call to the group, has the office hours configured and all routing configured.

The extensions, are in another department with office hours set as 24 hrs.

 

[bitn2]

The extensions, are in another department with office hours set as 24 hrs.

Than you dont need it. The extensions are avaiable 24/7 for internal calls.

 

[Saqqara]

Than you dont need it. The extensions are avaiable 24/7 for internal calls.

Thanks for confirming my theory