v20u5 3cx Transcription Language issue

[ieuanp]

Since updating to V20u5 we have moved over to 3cx transcription, which has worked well however, as we are based in Wales we have discovered an issue with some calls - the calls are being translated into Welsh and then transcribed, although the calls are in English. We have Pro licence,

I've checked the transcription language is set to 'Auto Detect' and this is greyed out so cannot be changed.

In the past we used the GoogleTranscription and this doesnt happen then because we can choose the language to be English.

How can I change this language setting?

 

[KyriacosS_3CX]

Hi all,

Please note that a fix is on the works for the Welsh transcription issue.

Best,
KS.

 

[KyriacosS_3CX]

Hi All,

An update has been rolled out for the 3CX transcription service that handles the UK English being transcribed as Welsh issue.
No action is needed on your end.

Best,
KS.

 

[NickEmpireComm]

Good Morning

v20u6

I have a voicemail that was left in English, The system and department the user is in is st to English USA and we are based in Canada. However it transcribed the call in Arabic. However the voicemail left is in English, the caller spoke clearly, slowly, and there's no accent.

The auto detect language is a great feature, but being able to choose the preferred language would be helpful.

This message was received on the 25th of September 2025.

 

[KoesioOccitanieTech]

Good Morning

v20u6

I have a voicemail that was left in English, The system and department the user is in is st to English USA and we are based in Canada. However it transcribed the call in Arabic. However the voicemail left is in English, the caller spoke clearly, slowly, and there's no accent.

The auto detect language is a great feature, but being able to choose the preferred language would be helpful.

This message was received on the 25th of September 2025.

Hello,

This will be possible in the Update 7

 

[NickEmpireComm]

Hello,

This will be possible in the Update 7

View attachment 49551

Amazing!