V7 call recording not working

[cjelsa]

Dear All,

I just upgraded to v7 form v6 backupped and restored all data and everything seems to work, except for the call recording. All extensions have the 'record all calls' checked but no calls are being recorded and stored on C:\Program Files\3CX PhoneSystem\Data\Recordings\ . Are the calls stored in a new location or are there any other checkboxes that need to be checked?

Thanks in advance!

Chris

 

[avraam_mich]

Please go to the 3CX configuration and under the settings -> Activate License, the license is show and correctly activated and not in freeware mode.

regards

 

[cjelsa]

That absolutely seems to be it. It does record the calls now, but this time in a directory structure:

Folder named extension for all outgoing (dialled) calls
Folder named VoIP line for all incoming calls

Is there a way to modify this, or to have 3cx not store it in aa folder structure, it makes backing up a lot tougher.

Thanks.

Chris