Valcom VIP-204b won't answer call

[Colorado VoIP]

we have a school we are taking on and are interfacing to their existing simple audio input speakers. it's a 3 zone wiring config, so we have a 4 zone controller.

i have the 204b registered on the 3cx system following their guide at https://www.valcom.com/techsupport/config-docs/3CX-SIP 15_0-ConfigurationGuide.pdf

problem is the valcom won't answer the call. any help would be appriciatied.

thanks,

 

[Saqqara]

Is the 204b registered within 3CX ?

Couple of things to check

Is there an auto answer setting on the 204b

204b - does it have any logs that you can look at

What does 3CX activity log show you

 

[Colorado VoIP]

the 204b is indeed registered and happy, wire shark traces show it just not answering the invite. there isn't a specific box to check on the valcom for auto answer, according to their support it should connect the call automatically to the page zone programmed. it's just not.

i have an idea i'm going to try here in about an hour, i need to do something else real quick. this is a hosted system and i think having it talk directly isn't going to work. i'm going to try setting it up behind the SBC as a test.

 

[Colorado VoIP]

update to the situation. i told the device to use the SBC as the voip system and not direct to the cloud machine and it answered the call and paged as expected!