verifying recorded names in the system

[egiblockDM]

for the recorded names and company directory to work, the person has to record their own name..

why not just use the first 3 letters or so out of the name that is typed in the extension??????

is there a way to verify the letters that the system recognizes currently ?

we have one user in the system that the 3cx can't find when someone searches by name.

thanks

 

[craigreilly]

because if you have 3 people with these names
John Smith
Jeff Smithson
Joane Smint

If you dial 764 it needs to say
For John Smith, press 1
For Jeff Smithson, press 2
For Joane Smint, press 3

It does this in their voice, as dialects and pronunciations of NAMES is not easy to replicate with automation. Thus, it uses the recorded named.
However, the "###" uses the actual name in the extension setup for name matching as far as I know - but they have to have their voice name recorded as well.