Version 18 Update 6 causes failed authentications for Viking K-1700 outdoor phone

[dbix]

After our most recent Update 6 our Viking K-1700 Outdoor is failing authentication. We had to give the user of course a complex Auth ID and Password but now it will not authenticate. Any suggestions???

 

[JohnS_3CX]

Hi,

This device is not supported so we cannot provide help, but make sure it has not been blacklisted in your management console from its previous attempts. This would prevent registration even with correct credentials.