Solved Version 20 install fails

[stpaulsmilaca]

I keep getting the following error in the log when I try to install the v20 with Debian update (through 3cx System Management):

"A third party source list was found in /etc/apt/sources.list.d/: microsoft-prod.list. Please remove it and retry."

I removed the file in question, but then other errors appeared (apt stopped working, for one) and I ended up having to manually reinstall apt and its dependencies. Afterward, the same error "A third party source list was found in /etc/apt/sources.list.d/: microsoft-prod.list. Please remove it and retry." came back.

 

[Alphabetic]

https://www.3cx.com/blog/releases/v20-beta1/

see "otherwise" section at the bottom of the page.

 

[bitn2]

Did you installed it from the iso?

 

[stpaulsmilaca]

No I'm trying to install from the 3cx administrative portal/settings/update page.

 

[bitn2]

No I'm trying to install from the 3cx administrative portal/settings/update page.

Than you need to reinstall your PBX because you have something changed in your old pbx that is not compatible and not supported.

 

[stpaulsmilaca]

yeah, i was trying to avoid that. Thought maybe there'd be a trick or work-around to the whole microsoft-prod.list issue.

 

[stpaulsmilaca]

So, I went ahead and wiped out my VM at azure and started from scratch following the instructions at
https://www.3cx.com/docs/pbx-azure-marketplace/

However, when I try to log into the console to complete the setup using the public IP and port 5015, I get a blank page/no page found error in Edge, Firefox, and Chrome. I've double and triple checked the ports, everything is set as instructed.

Further, when I SSH into the VM and check the status of 3cx, it doesn't show that it's running. when I do a systemctl start 3CXPhoneSystemMC01, I get an "access denied" error. I check to see the details of the error and get:

● 3CXPhoneSystemMC01.service - 3CX PhoneSystem 01 Management Console
Loaded: loaded (/lib/systemd/system/3CXPhoneSystemMC01.service; disabled; vendor preset: enabled)
Active: inactive (dead)

When i installed 3CX over a year ago on our Azure VM, none of this happened and I followed the exact same instructions. Has something changed? I know Microsoft took 3cx down for a while and I'm wondering if this is why...

 

[stpaulsmilaca]

And BTW, this is NOT version 20 but whatever version is at Azure Marketplace at present.

 

[stpaulsmilaca]

I was finally, after 3 attempts and a bit of a headache, to get 3cx reinstalled and working properly. the only thing that worked was, after installing 3cx with Debian using the instructions on this website -- for an azure VM install -- I then had to uninstall 3cx from the Linux command line and reinstall it. After I did that, I was able to access the portal via IP address, setup 3cx, and get it more or less back to the way it was before all this.

I stepped away for a couple hours, came back, and tried to upgrade to version 20 again using the Upgrade option in the Admin portal. But, as with the first time, the error that failed the upgrade is:

"A third-party source list was found in /etc/apt/sources.list.d/: microsoft-prod.list. Please remove it and retry."

So, there's nothing wrong with my installation as it's a brand-new installation. There's something with the Upgrade itself, when working with the Azure Marketplace installation (version 18 is what's there at install) that is conflicting.

 

[ToniGarcia]

I'm trying to upgrade from version 18 to 20 and I'm getting the following error:

[33m====== [10:53:31] Upgrade Result: *******************************************[39m
{
"result": "aborted",
"time": "12-04-2024 10:53:31",
"title": "Source/repository problem detected",
"message": "A preflight check of the current sources/repositories indicated that there is an issue upgrading to Debian 11. The upgrade aborted to prevent failure."
}
[31m[10:53] aborted: Source/repository problem detected - 0[39m


It is an onpremise installation and has no extra customizations.thank you

 

[OlegR_3CX]

@ToniGarcia
It seems that there was something changed in the repository of the OS, as a result of and issue with the upgrade.
The safest way is to take a full backup, download the latest 3CX ISO from the portal and then reinstall the PBX.

 

[ToniGarcia]

@ToniGarcia
It seems that there was something changed in the repository of the OS, as a result of and issue with the upgrade.
The safest way is to take a full backup, download the latest 3CX ISO from the portal and then reinstall the PBX.

Thank you for your response, when we updated from v16 to v18 we already had problems and we remounted the system and restored a copy, from what I see it is a source error. Is there no possibility to recreate them? thanks

 

[OlegR_3CX]

We won't be able to advise you and assist with the modification of the repositories. What if something else comes up there, because of the wrong repositories?
It will be safer and faster to get the latest ISO and restore your backup.
Ensure you check this guide too, and test your system owner email extensions so that they work and can receive 3CX System emails.

 

[ToniGarcia]

No podremos asesorarle ni ayudarle con la modificación de los repositorios. ¿Qué pasa si aparece algo más allí, debido a los repositorios incorrectos?
Será más seguro y rápido obtener la última ISO y restaurar su copia de seguridad.
Asegúrese de revisar esta guía también, y pruebe las extensiones de correo electrónico del propietario de su sistema para que funcionen y puedan recibir correos electrónicos del Sistema 3CX.

Perfect, we will install the system again

 

[OlegR_3CX]

Have a nice day Antonio!
I will now close this thread.