Viewing Recordings

[cbroessel]

I set up user as department admin, and gave him permissions to view and delete the recordings (all calls are recorded) but he still can't see the recording icon. any idea what i'm doing wrong?

 

[Evolute IT]

I set up user as department admin, and gave him permissions to view and delete the recordings (all calls are recorded) but he still can't see the recording icon. any idea what i'm doing wrong?
View attachment 43188

They should appear under ... > Recordings in their Webclient. If not, what is the role you set to the user? Group/department recordings require Manager I believe.

 

[cbroessel]

I set him as a group admin. but the recordings button isn't even there

 

[Alphabetic]

Note that only manager, owner and system owner can see recordings via admin page.

https://www.3cx.com/docs/manual/access-roles/

 

[cbroessel]

that did it, thank you!