VM no more working properly

[AWS2P]

Hi,
this morning, customer call me to signal the pbx was not working, phones were ringing all but no way to pick up, in same time console via FQDN wasn't responding (unavailable page displayed)
i did a reboot from portal and it seems to get back to normal use.

In same time this pbx is online since 4 months and from its first days has been targettted continously, i 'm asking myself if you could change my Public IP on that VM to see if it cool down attempts.
I have others pbx online since nearly same time and they are always 0 attempts. while others existing long time have few addings time to time, so clearly not on same speed as that one.
hits of now

 

[JohnS_3CX]

We cannot change the IP, but the IP will change if the machine is redeployed (using your backup).

 

[AWS2P]

do you mean I can alone change the VM from hosted to hosted ?
is there a specific guide to do this ?

 

[JohnS_3CX]

I mean to take a backup, delete the VM from your 3CX Portal, and then deploy it again (which will provide a new IP)

 

[AWS2P]

Is there any risk to loose the remaining time for hosted 3CX when the deletion of existing VM is done ?
Or it doesn't matters as nothing will be affected by this ?

 

[JohnS_3CX]

No it should not be a problem because its already paid.

You can remove and redeploy your machine as needed.