VM to email stopped working for one user

[Mark_Jazz]

Hi, I have one user where VM to email stopped working on April the 5th. It had been working since the 3CX system went live a few months ago. I read a post that was dated January 1tth of this year where the end result was that the email address was blocked on the 3CX side. Could this be the issue here as well? We are currently running V18 build number 18.0.2.314

 

[cobaltit]

It absolutely could be the issue. If emails to other addresses on the same mail server work, then the easiest thing to do is to create an alias on the mail server and change the email address to that in 3CX

 

[Mark_Jazz]

Thanks, cobaltit. Yeah, all the other emails are going through. We slightly changed the name of the email address and it work. Seems that the original email address could be blocked on the 3CX side. Any idea how to get 3CX to fixed this?

 

[ChrisC_3CX]

@Mark_Jazz
You can PM me the email address having the issue so that we can have a quick look if you like.