VM Transcription Not Working Anymore

[JohnathanP]

I had my customers setup with VM Transcriptions working great, sometime over the last 45 days they stopped working. I cannot see where I would find logs to see the issue where this shouldn't be working. I even have run through the setup again with new keys.

 

[cobaltit]

Have you tried logging into Google to see why? My bet is non-payment

 

[cobaltit]

The other possibility is the license downgraded. Transcription is a pro feature.

 

[JohnathanP]

I wish it was as easy as that. They have a paid and active Pro license and my Google account it goes through is fine with its billing. Just trying to find out where 3CX logs errors with this, basically needing help finding the starting point.

 

[craigreilly]

Might be silly Q - you say Google payment is working... you are on v16 which is Google and not 15.5... correct?
(No details about your install above)

 

[JohnathanP]

Yep, the 3CX is on v16 and has been since it was release.

 

[bigdessert]

What I have found useful in situations like this is generate a support info file and download. Extract it and use notepad++ to search that whole directory. Then start searching for key words like speech, Google, etc. Not the answer to your problem but might help lead you in the right direction.

 

[JohnathanP]

Nope, I can't even find any reference into the Speech to Text API in the files.

 

[JohnathanP]

I found that it was trying to communicate with Google Speech API to transcribe using the IPv6 address which was not authorized in the restrict key settings, this has been resolved.

 

[cobaltit]

Doh, I should have remembered that. Go vote for this idea as one of the posts I referenced had the exact same issue:

https://www.3cx.com/community/threads/ipv6-should-be-disabled-by-default.67340/