Voice Breakage

[amannick]

Hello team

I had been hosting all my 3CX instances on AWS Lightsail using same provider Telnyx. Few of my customer keep reporting Voice Breakage and they have good internet bandwidth. What could be the possible reason and solution for this situation?


PS I checked my Provider there isn't any outage at their end and I have several other customer live on same provider and it's working perfectly fine for them.

Thanks

 

[cobaltit]

Define good. Voice is much more sensitive to things like latency and jitter than other traffic. You need to troubleshoot and find the common denominator between the customers having problems. We don't know your customers so we can't do that for you. Perhaps they have the same internet provider?