Solved Voice Delay in Queue Routing

[KBRV]

Morning,

We encounter issue where there is voice delay in the calls.
Only happen for inbound call and route via Call Queue.

Direct call or outbound call does not have any issue.


Running 3CX V20
Linux Debian on VMware.

Can you please advise what else can we look to resolve this issue?

 

[TheodorosG_3CX]

Ensure first the hardware specifications of the machine are applied as per guideline here.

 

[KBRV]

Morning.

Thanks.
I managed to fixed this issue. It was not the specification. It was the NTP service that the server out of sync.
We eventually re-install the NTP service back to on prem.