Voice Mail cuts off after 5 seconds

[ptakers]

We are running the newest release of the 3CX PBX software for Windows (free version) and we have noticed that all of our voicemail messages that we receive are cut off after 5 seconds. There is nothing in either the configuration guide nor the user guide as to how to change this setting, and a search of these forums came up with nothing.

How can I correct this issue?

 

[abc123]

Voicemail has a "hard coded" cut off of 2 minutes (there is an unsupported way around this)

There seems to be a problem with your voicemail. Where are you hearing the cut off? via the phone, email, web interface or all 3?

Can you post some logs from 3cx?