Voice Message Bug - Repeated Sending

[Grafpaper]

We've started receiving voce notes from customers at some of our WhatsApp numbers, and there appears to be a bug whereby the message is received over and over and over, with no way to stop it. These numbers go into a call queue, so our whole team is receiving notifications each time we receive one of these.

See attached screenshots. I assume this isn't intended behavior? This happens any time we receive a voice message via WhatsApp (i.e., it's not a single, isolated case).

Anyone else experiencing this? Any idea how to fix it?

 

[Charles_3CX]

Regarding your question, This is the first time this has been reported, and I would like to ask you, are these messages sent from WhatsApp from mobile by pressing the voice record button? And do these repeated messages also appear in the whats app application on the mobile device and the 3cx side? Regarding the 3cx side, what is being used, for example, a webclient or desktop app?

 

[Grafpaper]

I just attempted to replicate the issue by sending a voicenote from my phone/personal whatsapp number by pressing the voice record button and observed the same bug previously reported. See attached for screenshots of the conversation from 1) my phone and 2) the 3CX desktop App.

These repeated messages only appear within 3CX, not on the device that sent the message. The repeated notifications on the 3CX side come through on the desktop app and the Android/iPhone apps.

Let me know if you need aything else.

 

[Charles_3CX]

After a little investigation regarding this, please note that when choosing to deploy 3cx, please make sure you deploy the correct OS based on the deployment type. For example, deploying to a supported hosting provider such as AWS, Azure, Digital Ocean, etc., you must deploy through the 3cx portal so that a Linux machine is created for you and 3cx is installed to a supported OS on these providers. Windows machines are only supported on-premise or self-hosted in your data center.

 

[t1bond]

Hi
Did you find a solution to this, I have the same problem which I cant stop. Someone sent me a picture via whatsapp which I received fine into 3cx and came through to the desktop app. Now on the hour it sends the picture again. Its been going for 3 days now which the same picture every hour. I have had replied to the customer etc via whatsapp which is all fine and I thought this may of stopped it but no it keeps coming.

 

[Charles_3CX]

Thanks for the reply’s, We are currently investigating this further from our side.

 

[T0nny]

I have same issues - customer sent me a picture - and now every hour it keeps coming same picture ...

 

[Charles_3CX]

For anyone with this issue, please ensure that you only have ONE WhatsApp configured Mata application for each Meta/Facebook developer account and ONE corresponding WhatsApp trunk in 3cx.

 

[T0nny]

In meta developers I have 4 applications and for each aplication I have set-up one distinct number. In 3cx I have 4 sip trunks for each application (corresponding to one number).
I don't understant "each Meta developer account" - I have to create new meta accounts for each number?

 

[Charles_3CX]

In meta developers I have 4 applications and for each aplication I have set-up one distinct number. In 3cx I have 4 sip trunks for each application (corresponding to one number).
I don't understant "each Meta developer account" - I have to create new meta accounts for each number?

This is correct for moment each number requires a different meta account.

 

[marcol]

We have this problem too, It happen only with image messages.

 

[Charles_3CX]

We have this problem too, It happen only with image messages.

Please ensure that you only have ONE WhatsApp configured Mata application for each Meta/Facebook developer account and ONE corresponding WhatsApp trunk in 3cx.

 

[extrememicro]

Please ensure that you only have ONE WhatsApp configured Mata application for each Meta/Facebook developer account and ONE corresponding WhatsApp trunk in 3cx.

I have that problem too and well... to have different developer accounts for every whatsapp number doesn't make any sense. I will try though

 

[Charles_3CX]

For now, this is how it will need to be done.

 

[t1bond]

Has anyone found a way to clear the messages, I was so cuffed I got it working as Meta is not straightforward to set up, I dont want to delete the settings so I am waiting for a update as I sure it will be fixed in the next release but just could do with deleting the couple images so they stop coming in the mean time.

 

[T0nny]

For now, this is how it will need to be done.

I have one company with payment profile in meta, with multiple numbers, it is nonsense to setup multiple meta accounts for same company ...

 

[T0nny]

Has anyone found a way to clear the messages, I was so cuffed I got it working as Meta is not straightforward to set up, I dont want to delete the settings so I am waiting for a update as I sure it will be fixed in the next release but just could do with deleting the couple images so they stop coming in the mean time.

From time to time I remove the webhook from meta console, and re-add later (about 1 hour) the webhook from 3cx. I hope this will be fixed ...

 

[Charles_3CX]

Hi Charles,

That's frustrating - I've spent the best part of a day setting up 13 individual applications, trunks, and getting each of our line numbers painstakingly verified using a single Meta Developer account. Can you please update the documentation to reflect this requirement, or fix the issue? Our business will be primarily using images via WhatsApp, as a means to aid part/boiler identification. This bug is already causing a few issues with our few test messages!

Hopefully you can get a fix in quickly because otherwise I have a lot of re-configuration to do.

I believe this is already fixed in update 6, which is now available as an Alpha version for testing purposes.

 

[Charles_3CX]

What's the likely release schedule for U6? I.e. if we hold off rolling things out a few weeks... I assume post holibobs?

We do not yet have an ETA on when it will be, but it shouldn't be far away now.

 

[Evolute IT]

I believe this is already fixed in update 6, which is now available as an Alpha version for testing purposes.

It hasn't. We still get voicemails twice. (We're running U6 Alpha)