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- Jan 1, 2021
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Hello,
How we can to so this?we want to implement an automated message that will be played on ALL OUTGOING calls before the caller gets connected with called party. For example:
Phase 1: Agent is calling client and hears a ringback tone all the way until phase 3
Phase 2: client answers his phone and hears the message "Hello. We are calling from - company . An agent will be connected in a moment. Please note that this call is being recorded"
Phase 3: Agent gets connected and then starts his conversation with caller.
Thanks!