Voice prompt at the end of long voice mail capability

[Wendell Urth]

Hi all,

I need to extend the voicemail duration to 15 minutes and i have read other posts describing how this might be done, so it shouldn't be a problem. However i also need to provide a warning at the end of this period, letting the user know that the recording time is finishing. Is this at all possible?

I have had this implemented on a custom asterisk solution, but unsure as to whether it is possible using 3cx. For clarity it would look like the following:

Call -> Straight to voicemail - > Voicemail greeting - > ........ 15mins max recording time .... - > Warning prompt at 14 mins 45. Recording ends at 15 mins.

Many thanks for your help!
W

 

[YiannisH_3CX]

Hello @Wendell Urth

You can change the voicemail duration by following this guide: https://www.3cx.com/blog/docs/maximum-duration-voicemail/

Unfortunately you cannot set a prompt to play during a voicemail recording in 3CX. I would recommend posting this as a feature request to our ideas section of the forum https://www.3cx.com/community/forums/3cx-ideas/ . All posts are reviewed by their corresponding Departments and, if feasible and voted for by other users as well, may be implemented in an upcoming service pack or update.

 

[Wendell Urth]

Thanks YiannisH, thats perfectly clear. Appreciate the help
W

 

[YiannisH_3CX]

Glad i could assist