Solved VoiceFlex - Mask Outgoing Number

[Saqqara]

We have started to use VoiceFlex as it is a supported 3CX hosted provider. Everything is working correct, as per guide - https://www.3cx.com/docs/uk-sip-trunk-voiceflex/

The client is in the process of getting their existing number ported, so we have asked Voiceflex to mask the outgoing number - this is where we are experiencing an issue.

I have asked Voiceflex to mask the outgoing number, but it is not working. When you install VoiceFlex as a provider, it imports the correct template for this provider. I have tried to change some of the outbound parameters but still when dialling the recipient sees the sip number and not the masked number.

Does any one known what parameters I have to change.

 

[YiannisH_3CX]

Hi @Saqqara

The default template includes all the correct settings for this work so no changes are needed. To present a caller ID that does not belong to your trunk however you may need to activate it from the Voiceflex portal. Your caller ID needs to be set to "PASS-THROUGH" and you need to accept the terms and conditions for the Type 5 presentation number facilities.

 

[Saqqara]

Thanks you YiannisH_3CX,

I did not accept the terms and conditions - all working now

 

[YiannisH_3CX]

Glad to see the issue has been resolved