Voicemail connection

[jrusselltx]

I am using (or trying to) the softphone with a local Asterisk implementation. The phone works correctly, but I can not access the voicemail function. The phone connects to the system correctly but the password is refused as incorrect. What do I need to do differently to get this to work?

 

[bluetel2]

hello,

go to you extension, in général, check if code NIP is your extension number, and try again.

 

[jrusselltx]

Go to my extension where? In Asterisk? Which conf file? or to the computer running the softphone?

Where would code NIP reside? I don't understand.

The extension is set up like every other extension in Asterisk. This one works with different soft phones, so I don't think it is in Asterisk anyway. There is something different in how 3CX either sends the touch tones to Asterisk, or some other command is getting in the way. I can get to the computer voice asking for the password so it dials the extension correctly, but when I touch the keys for the access code (password) what I touch is not getting sent to Asterisk.