Voicemail Disconnects after 3 seconds

[radcomp]

Hi my voicemail seems to hangup after 3 seconds no audi is heard and everything else including queues are working ive reinstalled twice... please help logs as follwos...

15:23:01.782 [CM503008]: Call(10): Call is terminated
15:22:59.313 Session 14574 of leg C:10.1 is confirmed
15:22:59.063 [CM503007]: Call(10): Device joined: sip:[email protected]:40600;rinstance=ca243611ec7e8cfc
15:22:59.047 [CM503007]: Call(10): Device joined: sip:[email protected]:1024;line=21r3kjy9
15:22:59.047 [MS210005] C:10.1:Answer provided. Connection(proxy mode):203.38.241.66:9026(9027)
15:22:59.047 [MS210001] C:10.2:Answer received. RTP connection[unsecure]: 127.0.0.1:40614(40615)
15:22:59.047 Remote SDP is set for legC:10.2
15:22:59.047 [CM505001]: Ext.1101: Device info: Device Identified: [Man: 3CX Ltd.;Mod: Voice Mail Menu;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX Voice Mail Menu] PBX contact: [sip:[email protected]:5060]
15:22:59.047 [CM503002]: Call(10): Alerting sip:[email protected]:40600;rinstance=ca243611ec7e8cfc
15:22:58.891 [CM503025]: Call(10): Calling Ext:Ext.1101@[Dev:sip:[email protected]:40600;rinstance=ca243611ec7e8cfc]
15:22:58.891 [MS210004] C:10.2:Offer provided. Connection(proxy mode): 127.0.0.1:7004(7005)
15:22:58.844 [CM503004]: Call(10): Route 1: Ext:Ext.1101@[Dev:sip:[email protected]:40600;rinstance=ca243611ec7e8cfc]
15:22:58.844 [CM503010]: Making route(s) to <sip:[email protected];user=phone>
15:22:58.844 [MS210000] C:10.1:Offer received. RTP connection: 203.38.34.61:50114(50115)
15:22:58.844 Remote SDP is set for legC:10.1
15:22:58.844 [CM505001]: Ext.1002: Device info: Device Identified: [Man: Snom;Mod: 3xx series;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [snom370/8.4.32] PBX contact: [sip:[email protected]:5060]
15:22:58.829 [CM503001]: Call(10): Incoming call from Ext.1002 to <sip:[email protected];user=phone>
15:22:58.829 [CM500002]: Info on incoming INVITE:
INVITE sip:[email protected];user=phone SIP/2.0
Via: SIP/2.0/UDP 203.38.34.61:1024;branch=z9hG4bK-i7a67r01eag0;rport=1024
Max-Forwards: 70
Contact: <sip:[email protected]:1024;line=21r3kjy9>;reg-id=1
To: <sip:[email protected];user=phone>
From: "Josh Pearson 0399880615"<sip:[email protected]>;tag=nufycgm00b
Call-ID: 3c276e906b83-lbb4l3gnghat
CSeq: 2 INVITE
Session-Expires: 3600;refresher=uas
Min-SE: 90
Accept: application/sdp
Allow: INVITE, ACK, CANCEL, BYE, REFER, OPTIONS, NOTIFY, SUBSCRIBE, PRACK, MESSAGE, INFO, UPDATE
Proxy-Authorization: Digest username="1002",realm="3CXPhoneSystem",nonce="414d535c0579e8a270:70f95ba2025a50617a9e7f60a1f21412",uri="sip:[email protected];user=phone",response="5ab9003152025f2b6adcd52e1336316e",algorithm=MD5
Supported: timer, 100rel, replaces, from-change
User-Agent: snom370/8.4.32
Allow-Events: talk, hold, refer, call-info
Content-Length: 0
X-Serialnumber: 0004132E1FBD
P-Key-Flags: resolution="31x13", keys="4"

 

[leejor]

What is your voicemail "extension number". A call is placed to Ext 1101 from 1002 but I don't see it passing on to a voicemail number. Are all of your extensions "remote" from the 3CX install? The IP's have me a bit puzzled.

 

[radcomp]

Hi EXT 1101 is the voicemail extension, the network that the Phones are on is a live ip network as we have multiple locations set up and users can just take there phone and move around to different locations. Even if i register a phone on the local network i still have trouble.

 

[leejor]

What type of system (server, PC, operating system) are you running 3CX on?