Voicemail emails not delivered

[Arjanvde]

Hello. We have one user who is unable to receive voicemail notifications. When we change the email address for that user, the email is received fine, but when we change it back no voicemail notifications are received. We've checked the Office 365 logs, and no email ever arrives in this, which makes me believe the 3CX SMTP server is blocking this particular user's email address.

 

[MonikaR_3CX]

Hi @Arjanvde

Thank you for posting in the 3CX Forums.

You would need to send an email to [email protected] providing us with the email address which is not receiving the Voicemail Emails in order for us to check whether it's in 3CX bounced email list. If it is, the relevant department will be able to remove it.

 

[Arjanvde]

Thanks. I will send that over.