Hello,
When an outside call is transferred to the digital receptionist and it times out it forwards to voice mail (it plays the message then waits the timeout period). The problem is that the caller does not hear the beep but instead the call is terminated right away. This only happens when the call goes through the receptionist. If I set the inbound rules or use the call group to send the call to voice mail it works fine and the caller can leave voice mail. Even if the digital receptionist sends the call to another call group on time out, then that call group forwards to voice mail the voice mail does NOT work. Has anyone ran into this? Can you help me fix this? Thanks.
Here is the log of when this happens:
When an outside call is transferred to the digital receptionist and it times out it forwards to voice mail (it plays the message then waits the timeout period). The problem is that the caller does not hear the beep but instead the call is terminated right away. This only happens when the call goes through the receptionist. If I set the inbound rules or use the call group to send the call to voice mail it works fine and the caller can leave voice mail. Even if the digital receptionist sends the call to another call group on time out, then that call group forwards to voice mail the voice mail does NOT work. Has anyone ran into this? Can you help me fix this? Thanks.
Here is the log of when this happens:
Code:
11:31:12.884 [CM503008]: Call(68): Call is terminated
11:31:12.884 [CM503008]: Call(68): Call is terminated
11:31:12.446 [CM503007]: Call(68): Device joined: sip:[email protected]:40600;rinstance=c33c56c1a51b5bea
11:31:12.446 [CM505001]: Ext.999: Device info: Device Identified: [Man: 3CX Ltd.;Mod: 3CX IVR;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX IVR] Transport: [sip:127.0.0.1:5060]
11:31:12.446 [CM503002]: Call(68): Alerting sip:[email protected]:40600;rinstance=c33c56c1a51b5bea
11:31:12.009 [CM503024]: Call(68): Calling Ext:Ext.999@[Dev:sip:[email protected]:40600;rinstance=c33c56c1a51b5bea]
11:31:12.009 [CM503004]: Call(68): Route 1: Ext:Ext.999@[Dev:sip:[email protected]:40600;rinstance=c33c56c1a51b5bea]
11:31:12.009 [CM503010]: Making route(s) to <sip:[email protected]:5060;user=vmail>
11:30:52.493 [CM503007]: Call(68): Device joined: sip:[email protected]:40600;rinstance=73ff0309fde5c8f3
