VoiceMail Login not working

[ecwilson]

Hello I am a neewbee hear & want to know if anyone else has had this
problem??? We have installed the 3CX software & have not been able
to get into the voicemail part of the system at all. When we dial 999
the message plays sorry error within IVR session & then disconnects.
The 999 does the same thing if we dial inside the system or outside
the system. Here are some of the log & system info.

Thanks
ecwilson

3CX IVR Server Log

IPbxMediaImpl::startSession(), IPbxMediaImpl session started
23:50:04.170|0dc0|.\PbxMedia\IVRServer.cpp(106):IvrService, IVRStartSession(), Session started on IVRHandler:00000006
23:50:05.060|0c68|(0):Error! Module 'pingtel.com.OSBinet'. Error ID 302. URLhttp://localhost:5481/Vxml/root.vxml
23:50:05.482|0c68|(0):Error! Module 'pingtel.com.OSBinet'. Error ID 302. URLhttp://localhost:5481/Vxml/root.vxml
23:50:05.592|0c68|.\PbxMedia\IPbxMediaImpl.cpp(89):IvrService, IPbxMediaImpl:romptAddFile(), C:\Program Files\3CX Phone System A\Bin\..\Data\Http\prompts\tdrdemo.wav(1)
23:50:05.670|0c68|.\PbxMedia\IPbxMediaImpl.cpp(108):IvrService, IPbxMediaImpl:romptPlayAll(), PlayAll
23:50:10.264|0dc0|c:\svn\src\ivr\vxmlivrservice\pbxmedia\IPbxMediaImpl.h(142):IvrService, IMSEndPointListenerIVR::dtmf(), DTMF '9' 60ms
23:50:10.264|0c68|.\PbxMedia\IPbxMediaImpl.cpp(139):IvrService, IPbxMediaImpl:romptStopAll(), Cancel
23:50:11.889|0dc0|c:\svn\src\ivr\vxmlivrservice\pbxmedia\IPbxMediaImpl.h(142):IvrService, IMSEndPointListenerIVR::dtmf(), DTMF '9' 60ms
23:50:12.998|0dc0|c:\svn\src\ivr\vxmlivrservice\pbxmedia\IPbxMediaImpl.h(142):IvrService, IMSEndPointListenerIVR::dtmf(), DTMF '9' 60ms
23:50:13.607|0c68|(0):Error! Module 'pingtel.com.OSBinet'. Error ID 302. URLhttp://localhost:5481/Vxml/root.vxml
23:50:14.217|0c68|(0):Error! Module 'pingtel.com.OSBinet'. Error ID 302. URLhttp://localhost:5481/Vxml/root.vxml
23:50:14.279|0c68|(0):Error! Module 'pingtel.com.OSBinet'. Error ID 302. URLhttp://localhost:5481/Vxml/LoginMailbox.vxml
23:50:14.279|0c68|(0):Error! Module 'pingtel.com.vxi'. Error ID 999. messageXML parsing error in file LoginMailbox.vxml, line 1: Invalid document structure
23:50:14.279|0c68|(0):Error! Module 'pingtel.com.vxi'. Error ID 205. uriLoginMailbox.vxml
23:50:14.279|0c68|.\api\VXIpromptImpl.cpp(212):IvrDll, VXIpromptImpl::Impl::Queue(), Error! A serious error within IVR session
23:50:14.279|0c68|.\PbxMedia\IPbxMediaImpl.cpp(125):IvrService, IPbxMediaImpl:romptCancelAll(), Cancel
23:50:14.279|0c68|.\PbxMedia\IPbxMediaImpl.cpp(89):IvrService, IPbxMediaImpl:romptAddFile(), C:\Program Files\3CX Phone System A\Bin\..\Data\Ivr\Media\error.mp3(2)
23:50:14.279|0c68|.\PbxMedia\IPbxMediaImpl.cpp(108):IvrService, IPbxMediaImpl:romptPlayAll(), PlayAll

3CX Phone System Log

2007/07/18 >>
15:37:46.112|.\CallMgr.cpp(429)|Log2||LoadLicenceInfo:[CM100008] Licence loading error
15:37:46.143|.\CallMgr.cpp(75)|Log2|CallManager|CallMgr::Initialize:[CM100000] Start 3CX PhoneSystem Call Manager
15:37:46.143|.\CallMgr.cpp(76)|Log2|CallManager|CallMgr::Initialize:[CM100001] Version: 3.0.2328.0
15:37:46.143|.\CallMgr.cpp(114)|Log2|CallManager|CallMgr::Initialize:[CM100002] Default Local IP address: 69.00.00.00:5060
15:37:46.143|.\CallMgr.cpp(122)|Log2|CallManager|CallMgr::Initialize:[CM100003] ** Initializing SIP stack **
15:37:50.455|.\CM_Stack.cpp(28)|Log2|SipStack|CallMgr::Stack::Initialize:[CM106000] ** Adding transports **
15:37:50.627|.\DBAccessor.cpp(85)|Log2||DBA:[CM109000] ** Database connection Ok **
15:37:50.659|.\CallMgr.cpp(244)|Log2|DUM|CallMgr:umThread::thread:[CM100004] ** Enter DUM Thread **
15:37:51.205|.\CM_Stack.cpp(88)|Log2|SipStack|CallMgr::Stack::thread:[CM106001] ** Enter Stack Loop **
15:37:51.315|.\StunClient.cpp(67)|Log2|STUN|StunClient:rocess:[CM115001] Send initial STUN request to 194.221.62.209
15:37:51.455|.\StunClient.cpp(84)|Log2|STUN|StunClient:rocess:[CM115002] STUN resolved external IP=69.00.00.00:5060 by server 194.221.62.209
15:38:01.127|.\SLServer.cpp(30)|Log2||ListenConnect:[CM114000] SL: connected apocalypse:0/MediaServer at [apocalypse]/MediaServer
15:38:01.127|.\MSInterface.cpp(686)|Log2||MediaServerConnected:[CM112000] Media Server is connected
15:38:01.237|.\SLServer.cpp(336)|Log2|MediaServer|MediaServerReporting::Service:*** Connecting to [127.0.0.1:5483] ***
15:38:02.159|.\SLServer.cpp(336)|Log2|MediaServer|MediaServerReporting::Service:IVR not found on 127.0.0.1:5483
15:38:03.159|.\SLServer.cpp(336)|Log2|MediaServer|MediaServerReporting::Service:*** Connecting to [127.0.0.1:5483] ***
15:38:04.237|.\SLServer.cpp(336)|Log2|MediaServer|MediaServerReporting::Service:IVR not found on 127.0.0.1:5483
15:38:05.237|.\SLServer.cpp(336)|Log2|MediaServer|MediaServerReporting::Service:*** Connecting to [127.0.0.1:5483] ***
15:38:06.580|.\SLServer.cpp(336)|Log2|MediaServer|MediaServerReporting::Service:IVR not found on 127.0.0.1:5483

3CX Server Logs

07:41:55.660 StratInOut:nCancel [CM104009] Call(86): Call from Ext.101 to 999 has been terminated
07:41:50.035 CallLegImpl:nConnected [CM103001] Call(86): Created audio channel for Ext.101 (192.168.15.4:5004) with Media Server (69.00.00.00:7242)
07:41:49.910 CallConf:nIncoming [CM103002] Call(86): Incoming call from 101 (Ext.101) to sip:[email protected]
07:41:26.317 StratInOut:nCancel [CM104009] Call(85): Call from Ext.100 to 999 has been terminated
07:41:20.676 CallLegImpl:nConnected [CM103001] Call(85): Created audio channel for Ext.100 (192.168.15.3:5004) with Media Server (69.00.00.00:7240)
07:41:20.535 CallConf:nIncoming [CM103002] Call(85): Incoming call from 100 (Ext.100) to sip:[email protected]
07:40:59.067 StratInOut:nCancel [CM104009] Call(84): Call from Ext.102 to 999 has been terminated
07:40:53.379 CallLegImpl:nConnected [CM103001] Call(84): Created audio channel for Ext.102 (69.00.00.00:5004) with Media Server (69.00.00.00:7238)
07:40:53.223 CallConf:nIncoming [CM103002] Call(84): Incoming call from 102 (Ext.102) to sip:[email protected]

Hardware

Grandstream - GXP2000 & GXP2020
3CX system is being feed by one of
our ext on a pbx hosted system so
this is a pbx to pbx system setup.
Provider - Vocalocity.com

 

[ecwilson]

Well that did not help I am still getting the same error log message & the
system tells me that the person is unvailable. So now I can't dial in or
out of the 3CX system & I can't even dial one of the ext's that are registered into the system.

 

[RobLloyd]

How about under Other options.
I'm using:
PBX delivers Audio
Caller-ID... "From" Field
Called-Number... "To" Field

I all ready have the first two checked off :?: & now I will restart the box
to see if checking all three will work :?:

'To.user' field
'Request-Line-URI' field
'RemotePartyID;party=called' field

 

[ecwilson]

I also have those three checked off too. But the (Use IP in 'Contact' to recognize source) that I left unchecked & the ip range blank :?: This
is the last log entry.

12:32:11.086 CallConf::Rejected [CM103005] Call(7) is rejected: This line disallows incoming calls

This message appears when I do any type of calling. in/out/ext/999

 

[ecwilson]

Data Base Login Problem

Well I just did a install on a new box & now I have a
new problem. Has anybody seen this one before???

:?:

SQLSTATE[08006] [7] FATAL: password authentication failed for user "Admin"
#0 C:\Program Files\3CX PhoneSystem\Data\Http\functions\CallContext.php(37): PDO->__construct('pgsql:dbname=ph...', 'Admin', 'ADMIN')
#1 C:\Program Files\3CX PhoneSystem\Data\Http\functions\CallContext.php(86): CallContext->getConnection()
#2 C:\Program Files\3CX PhoneSystem\Data\Http\functions\fExtension.php(66): CallContext->safeExec('select DN.IDDN ...', Array, 'Cannot get Exte...')
#3 C:\Program Files\3CX PhoneSystem\Data\Http\functions\fObject.php(90): fExtension->getData()
#4 C:\Program Files\3CX PhoneSystem\Data\Http\index.php(7): fObject->getManager()
#5 {main}

:?:

ecwilson

 

[ecwilson]

DB Problem

Now I can't even change the system password or login info. :?:

Internal server error


SQLSTATE[08006] [7] FATAL: password authentication failed for user "phonesystem"
#0 C:\Program Files\3CX PhoneSystem\Data\Http\cred_general.php(37): PDO->__construct('pgsql:dbname=ph...', 'phonesystem', 'EF11C93F-3E70-4...')
#1 {main}

ecwilson

 

[slynch401k]

I am having the same problem. I set up, cannot access 999 for voicemail, 1 provider doesn't take digits for DR and phone work on incoming calls but outgoing the external party cannot hear them.