Voicemail - No Audio - on old version V7

[SnAzBaZ]

Hi,

Sometimes when we call the voicemail system, you don't hear any audio, the call connects. You can press * etc to play messages, but nothing happens.

Also, we often get the message "An Error occurred in IVR Session"

I have not yet been able to identify a pattern as to when this occurs, the no audio is fixed by restarting all 3CX services, which is something I would like to not have to do!

We are running 3CX V7.0.3775.0

The log files do not show anything different when we get no audio.

Thanks

Andrew

 

[William400]

Re: Voicemail - No Audio - 3CX V7

HI

The build you are running is a pre-release build of V7 . We recommend that you upgrade to the latest build to see if you still encounter the issue.

 

[nb]

Re: Voicemail - No Audio - 3CX V7

Also we released a newer version today - please update your server. version 4744