Voicemail notification on phone

[Javier Casares]

The forum search doesn't seem to work so sorry if this was asked and answered.

Since latest versions of 3CX Phone System 11, even while we have send as attachment and delete from mailbox set in all our extensions we still get the notification on the phone, and the problem is that it is stuck and there is no way to clear it.

Do someone know how to fix this or why is it happening?

 

[craigreilly]

you do not mentioned what phones you are using. We had this happen for a but on the initial release of v11.
We found it had a lot to do with network traffic/congestion.

 

[Javier Casares]

Sorry,

Cisco SPA504G
Grandstream 1400
Grandstream 1450

But the problem seems to be with the SPA504G (it is more prominent and the users of Grandstream don't have many missing calls because of their usage pattern).

There is no network congestion AFAIK and even rebooting the phone doesn't clear the notification light. We disabled the mailbox support for the phone, and enabled it again. After this and a restart of the phone the notification cleared.

They were 7.5.1a before and we upgraded yesterday to 7.5.5. But the problem started recently (after SP4?). We did a test after the change and the problem didn't happen. Could it be the old firmware?

 

[ian.watts]

Could be.. but I kept our own office up to snuff on firmware and the problem still rears its red head once in a while..

I went with the "black electrical tape" or "reboot" approach for the most part.. it was introduced in v11.. my "feature request" in v12 is that it goes away.