Voicemail notification to multiple users

[nickbrandon]

If there are multiple users in a group, and someone leaves a voicemail message on no answer/busy, 3CX does not seem able to A) notify all members of the group on their phone, and B) change the status of that voicemail notification once a hunt group member has either listened to it, saved it or deleted it - or am I wrong on this? Anyone have any ideas/comments and can we request this as a feature as other systems I have worked with in the past did this and people have been asking for it.

 

[NicholasP_3CX]

All voicemails going to a Ring Group or Queue agents will be left solely as an email, with the voicemail attached. We will not notfiy the members of this through a Message Waiting Indicator, or through the 3CX apps.

This is by design.

 

[nickbrandon]

All voicemails going to a Ring Group or Queue agents will be left solely as an email, with the voicemail attached. We will not notfiy the members of this through a Message Waiting Indicator, or through the 3CX apps.

This is by design.

Thanks for this - do you think this will ever change or is it set to stay like this? It is quite a common thing asked by customers....if it is never going to change that is fine - or if it is in a future roadmap......it would be useful to know so we can inform customers when they ask....thanks

 

[Alphabetic]

Turn on email notification for the VM and then have users log in to the voicemail box

<vm ext> # <ext of vm box> # <pin>

 

[VoIPTools]

You may want to take a look at our 3CX Voicemail Manager tool. Among the many benefits of our tool is an enhanced group voicemail feature that will turn on the Message Waiting Indicator (MWI) on the phones of each member of the group. Exactly what you wanted, right! Further, if one member of the group listens to the voicemail, we mark that voicemail as "Heard" for every other member of the group. That ensures you do not have multiple people trying to respond to the same voicemail.

In addition, next week we release a completely overhauled version of Voicemail Manager. In the new version we have incorporated OpenAI. Now, when we send an email with the attached (compressed) voicemail to each member of the group, we also include a transcription, summary, sentiment scores and ANY other OpenAI analysis you choose to include.