Good morning,
I have an issue at one of our customers that I cant seem to get the solution for.
The customer has several voicemail prompts linked to an extension and they use those different prompts to change the voicemail according to the time of day or their situation at the time.
Since a couple of days, whenever they change the prompt, the caller is still hearing the same prompt. So when they have prompt A selected and they change it in the admin console to prompt B, the caller will still hear promp A when the call goes to voicemail.
Do you guys have any ideas on how to fix this?
I have an issue at one of our customers that I cant seem to get the solution for.
The customer has several voicemail prompts linked to an extension and they use those different prompts to change the voicemail according to the time of day or their situation at the time.
Since a couple of days, whenever they change the prompt, the caller is still hearing the same prompt. So when they have prompt A selected and they change it in the admin console to prompt B, the caller will still hear promp A when the call goes to voicemail.
Do you guys have any ideas on how to fix this?
