pbx

  1. krossh

    Check Other User's VM Box (Creating a shared VM Box)

    I have an instance where users are migrating from Mitel to our 3cx. They utilize shared mailboxes heavily and attempting to do something similar here if possible. I was going to create a user extension that effectively is a VM box only. No phone assigned. Then create a speed dial on each...
  2. Christian Davies

    Freshdesk CRM Integration with 3cx Stopped Working

    Hi all, I’m running 3CX Version 20 Update 7 on a hosted cloud server and have both call recording and transcription enabled, which are working perfectly fine on the 3CX side. About five weeks ago, we integrated 3CX with Freshdesk for the customer on a trial from Freshdesk, and everything...

  3. Invalid Reply

    Trying to import a backup to a new v20 instance. Is 3CX not working for some people right now? Is the service that orchestrates LetsEncrypt and DNS down right now? Why is this happening? I tried this a few times spaced out during the past hour. No change. I tried a new backup, (confirmed it was...

  4. Phone System Went Down

    Received report that calls were not going through and web client or deskphones registration are down. Tried to access web management console but unable to, getting "Server Error". No network maintenance and upon checking AWS server is up. This is the log when trying to access the server via...

  5. Mobile Forwarding.

    Hi I have the following setup for this site Incoming calls go to a RING GROUP, then after 14 seconds forwarded to a user which sends the call straight to a Mobile number. This worked on v18 but after the upgrade to v20 it will not work, I have tested this on another v20 setup and it works...

  6. 3cx V20 new users grayed out

    I have 3cx Version 20.0 Update 4 (Build 472 Alpha) but i face some issue like all new users not shown to other as available but grayed out only and can download recording but can't play direct with play on phone option , even though they can make calls and make their profile available to others
  7. ZCSFT

    Play button is missing from the Recordings Section of the Admin portal

    I can't seem to get the play options for recordings in the recording section of the Admin Portal. Has that feature been remove or something? It used to be like this Now it is like this
    • ZCSFT
    • Thread
    • admin admin portal call recording missing pbx recording
    • Replies: 4
    • Forum: Phone System / PBX

  8. Disable outbound calls outside of working hours | v20

    Good day, We would like to know if there is a way to disable/prevent outbound calls for the PBX outside of working hours (to apply to all users on the system). We are on Version 20.0 Update 3 (Build 806 Release). We know of the setting per user, under schedule, but with 200 plus users, this...

  9. 3CX V20 Issues

    all new users showing grayed out in admin panel and queue status even though they are available , can't receive external call from queue and internal calls going to voicemail.

  10. Still no video attachment for chat in V20?

    Hello everyone, Back in 2021-2022, V18, I asked and was confirmed that sending video file via Chat "might" be considered later on But with the recent V20 upgrade, there is still no sign that would come anytime? We are using 3CX app for iOS version No complain, just asking... Thank you
    • jamesnb
    • Thread
    • chat pbx
    • Replies: 0
    • Forum: iOS

  11. When calling out doesn't show a caller id

    When we call out it does not show a caller id or the phone number how can I fix this?

  12. "PBX Delivers Audio" Setting not found in V.20 update

    Hello I am having some issues with calls between extensions not giving a ringtone. Did some research and was advised to make sure that "PBX Delivers Audio" is turned on for all of the extensions. However after the V.20 update I am not seeing this setting anywhere. Please assist or provide a...

  13. OUTBOUND CID NAME Based on Outbound Rule

    I have 3 trunks that I use for calling out. Depending on which department is originating the call, based on my outbound rules, a specific trunk "Inbound" CID number is selected. I am trying to have a CID Name correspond to that inbound CID Number. Example: Company 1 inbound number...

  14. Solved Aussie Broadband | Configuring Sip Trunks

    Posting here as this was a headache to figure out! Make sure you have the SIP email from Aussie Broadband with the following details IP Server - nms1.voice.wide.net.au SIP Domain SIP Trunk Username SIP Trunk Password Configure as follows. Set up as Generic Sip Trunk...
    • csale
    • Thread
    • aussie broadband pbx sip
    • Replies: 4
    • Forum: AU

  15. Security Code for Country Calling

    Hi, I was wondering if this is possible, or should be regarded as a "Feature Request". Our PBX is setup mainly to allow local calls. However, there are certain users/extension that need to call internaltional. Is there a way to allow only the specific extensions to call internationally or to...

  16. CallerID not showing with Digital Receptionist when using 302 deflection

    Hi I have a situation where we need to forward a callerid to a mobile phone. The mobile phone need to see the actual caller number. I got this to work but only without Digital receptionist. Is there a possibility to get this to work. Situation when it works: Call to Siptrunk -> Inbound Rule...

  17. Voicemail prompt not changing when selecting new one

    Good morning, I have an issue at one of our customers that I cant seem to get the solution for. The customer has several voicemail prompts linked to an extension and they use those different prompts to change the voicemail according to the time of day or their situation at the time. Since a...

  18. Can't Answer Call in App When Using Last Avail. Call

    We have a bit of an odd issue. We have a mix of users using the PWA app, and users using deskphones (Grandstream GXP1780). We have a 4 simultaneous call pro on-premise license. What I've noticed is happening is when all three of our simultaneous calls are in use and a 4th one comes in, it...

  19. ARM64 Support for 3CX PBX

    With the likes of the current energy crisis and more countries trying to be much more efficienct with their energy consumption, more and more companies are moving their hosted services on to ARM64 architecture. We have done so with some of our SIP trunking servers and have noticed a massive cost...

  20. Audio dropped

    Hi there, On November 8th, 2022 one of our users was on a call, and after several minutes, the audio got dropped for both users. The call started at 12:45:31 pm CST and finished at 12:54:04 pm CST. The caller made the call from his Grandstream 2615 and callee received the call from the web...
    • alan01
    • Thread
    • audio dropout audio during call pbx
    • Replies: 3
    • Forum: Web Client
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