Voicemail to Email did not work on Sunday 2/21

[sevenvoip]

We use voicemail to email as an after-hours solution for one of our customers. I see that they received 4 calls on Sunday, all of which left voicemails. Customer says they never received the emails. We use Gmail as our email sender inside of 3CX.

1. Does anyone know where I can find these logs from Sunday to verify that 3CX attempted to send them?
2. Does anyone know if Gmail was having an outage on Sunday?

Thanks!

 

[ChrisC_3CX]

Hey @sevenvoip

I will PM you shortly regarding this issue.

 

[sevenvoip]

Great thanks!

 

[ChrisC_3CX]

As discussed, is this something that happens regularly, if yes, does it still happen if using the 3CX SMTP?

 

[sevenvoip]

First time this has happened, but of course the customer was irate.

 

[ChrisC_3CX]

Since the SMTP being used is not the 3CX SMTP, we cannot know why the emails were not delivered as we cannot see beyond the 3CX PBX. You could determine if the email was sent by 3CX by having a look through the 3cxSystemService.log. You would of course have to have verbose logging level enabled during the time the emails were sent for the full information to be available in the log.

If you need additional help or information regarding this matter, you could consider contacting one of our 3CX Partners: https://www.3cx.com/ordering/find-reseller/