Voicemail to email failing

[gtnate]

One of the users in our 3cx tenant is not receiving email transcriptions of their voicemail. All other users in the tenant are receiving email and are in the same email domain. Things we have checked:

• Email spelling
• Spam filter
• Emails are not hitting the mail server at all. Like they are stuck on the 3cx side and not being sent out.

Are there any logs I can check in 3cx regarding email generation?

 

[leejor]

Try changing the email address to something else (one of the working destinations perhaps), to test. Leave a message, and see if it gets through. If it succeeds, then it was either an error, in the address, or a problem at the receiving end. Change it back and see if it still fails.

You can check the 3CX Activity Log (Verbose), to see if an errors shows.

 

[VasilisV_3CX]

Hi @gtnate,

Do they receive the email at all? As in an email without the transcription content or no mail at all?