Voicemail to Email Text Problems

[jenos]

Hello!

I noticed starting on the 19th some of the voicemails that we were getting were not being transcribed and then on the 20th all of them stopped working. We are getting the email but where the voicemail text would be it is just blank. Also in the 3CX cell app it is not showing the text icon next to the voicemails. I checked our google cloud console logs for the voice to text API. It is showing that it is receiving the voicemails and is converting them but it doesn't look like they are ever making it back to 3CX. Nothing in 3CX or our Google account has changed. ( I am the only one with access). Is there a log somewhere in 3CX that keeps track of this so I can see if there are any errors?
Any suggestions would be apricated.

I am running V20.0.1494 and haven't upgraded for about a month.


Thanks!!

Joe

 

[TheodorosG_3CX]

Set the PBX in verbose and replicate the issue.
Check in the "3cxSystemService.log" for any related errors.

 

[jenos]

Thanks!
Is that log file accessible from the web interface or do I have to ssh into the machine?

 

[jenos]

Nevermind! Downloaded the support info zip file.

 

[TheodorosG_3CX]

Yes you can check from the support info.

 

[jenos]

Below is what I saw in the logs that looked like it was the voice to text part. I don't see any error, but I also don't know what a known good one looks like.


Thanks!


2024/02/21 01:06:31.940|81499|0071|Info|[System.Net.Http.HttpClient.Default.ClientHandler] Received HTTP response headers after 173.6817ms - 201
2024/02/21 01:06:31.940|81499|0071|Info|[System.Net.Http.HttpClient.Default.LogicalHandler] End processing HTTP request after 173.8822ms - 201
2024/02/21 01:06:31.964|81499|0049|Info|[System.Net.Http.HttpClient.Default.LogicalHandler] Start processing HTTP request POST https://us-central1-speech.googleap...locations/us-central1/recognizers/_:recognize
2024/02/21 01:06:31.964|81499|0049|Info|[System.Net.Http.HttpClient.Default.ClientHandler] Sending HTTP request POST https://us-central1-speech.googleap...locations/us-central1/recognizers/_:recognize
2024/02/21 01:06:33.348|81499|0004|Verb|Enqueue Updated.SBCRUNTIMEDATA.1
2024/02/21 01:06:33.348|81499|0070|Verb|Dequeue Updated.SBCRUNTIMEDATA.1
2024/02/21 01:06:33.381|81499|0004|Verb|Enqueue Updated.SBCRUNTIMEDATA.1
2024/02/21 01:06:33.381|81499|0049|Verb|Dequeue Updated.SBCRUNTIMEDATA.1
2024/02/21 01:06:33.388|81499|0004|Verb|Enqueue Updated.SBCRUNTIMEDATA.4
2024/02/21 01:06:33.388|81499|0049|Verb|Dequeue Updated.SBCRUNTIMEDATA.4
2024/02/21 01:06:33.414|81499|0004|Verb|Enqueue Updated.SBCRUNTIMEDATA.2
2024/02/21 01:06:33.414|81499|0049|Verb|Dequeue Updated.SBCRUNTIMEDATA.2
2024/02/21 01:06:33.420|81499|0004|Verb|Enqueue Updated.SBCRUNTIMEDATA.4
2024/02/21 01:06:33.420|81499|0049|Verb|Dequeue Updated.SBCRUNTIMEDATA.4
2024/02/21 01:06:33.451|81499|0004|Verb|Enqueue Updated.SBCRUNTIMEDATA.2
2024/02/21 01:06:33.451|81499|0049|Verb|Dequeue Updated.SBCRUNTIMEDATA.2
2024/02/21 01:06:33.686|81499|0004|Verb|Enqueue Updated.SBCRUNTIMEDATA.6
2024/02/21 01:06:33.687|81499|0070|Verb|Dequeue Updated.SBCRUNTIMEDATA.6
2024/02/21 01:06:33.715|81499|0004|Verb|Enqueue Updated.SBCRUNTIMEDATA.6
2024/02/21 01:06:33.715|81499|0070|Verb|Dequeue Updated.SBCRUNTIMEDATA.6
2024/02/21 01:06:33.757|81499|0004|Verb|Enqueue Updated.SBCRUNTIMEDATA.5
2024/02/21 01:06:33.757|81499|0049|Verb|Dequeue Updated.SBCRUNTIMEDATA.5
2024/02/21 01:06:33.807|81499|0004|Verb|Enqueue Updated.SBCRUNTIMEDATA.5
2024/02/21 01:06:33.808|81499|0070|Verb|Dequeue Updated.SBCRUNTIMEDATA.5
2024/02/21 01:06:34.616|81499|0070|Info|[System.Net.Http.HttpClient.Default.ClientHandler] Received HTTP response headers after 2651.6466ms - 200
2024/02/21 01:06:34.616|81499|0070|Info|[System.Net.Http.HttpClient.Default.LogicalHandler] End processing HTTP request after 2651.8366ms - 200
2024/02/21 01:06:34.619|81499|0004|Verb|Enqueue Updated.S_VOICEMAIL.47139
2024/02/21 01:06:34.620|81499|0004|Verb|UpdateOrInsert schedule for 1234/vmail_1234_1234_20240221060622
2024/02/21 01:06:34.620|81499|0049|Verb|Dequeue Updated.S_VOICEMAIL.47139
2024/02/21 01:06:34.620|81499|0004|Warn|Trigger is in the past: -00:00:00.0000914 for 1234/vmail_1234_1234_20240221060622
2024/02/21 01:06:34.620|81499|0004|Verb|Scheduled in 00:00:00.0010000 for 1234/vmail_1234_1234_20240221060622
2024/02/21 01:06:34.620|81499|0070|Info|[_3cxSystemService.VoicemailBoxes.BoxesMonitor] transcription has been set to 1234/vmail_1234_1234_20240221060622
2024/02/21 01:06:34.620|81499|0070|Verb|Remove schedule for 1234/vmail_1234_1234_20240221060622
2024/02/21 01:06:34.620|81499|0070|Verb|UpdateOrInsert schedule for 1234/vmail_1234_1234_20240221060622
2024/02/21 01:06:34.620|81499|0070|Warn|Trigger is in the past: -00:00:00.0000450 for 1234/vmail_1234_1234_20240221060622
2024/02/21 01:06:34.620|81499|0070|Verb|Scheduled in 00:00:00.0010000 for 1234/vmail_1234_1234_20240221060622
2024/02/21 01:06:34.621|81499|0070|Verb|Triggered scheduled timer
2024/02/21 01:06:34.621|81499|0070|Verb|Generate update event for 1234/vmail_1234_1234_20240221060622
2024/02/21 01:06:34.621|81499|0070|Warn|Null timezone for group 'BP' (using local time)
2024/02/21 01:06:34.621|81499|0070|Info|[_3cxSystemService.VoicemailBoxes.BoxesMonitor] VMMonitor: Creating email notification for 1234
2024/02/21 01:06:34.621|81499|0070|Info|[_3cxSystemService.VoicemailBoxes.BoxesMonitor] VMMonitor: Sending email notification to [email protected]

 

[TheodorosG_3CX]

From this log snippet is cannot advice were is the issue. I would suggest that you create a Support Ticket to check further.

 

[jenos]

Ok will do, thanks!

 

[TheodorosG_3CX]

You are welcome

 

[jenos]

It is submitted with the full logs.