Voicemails are being Delayed

[jpenberthy]

Customer is complaining that the voicemail being left is from days or up to a week ago after they receive it. This is both with the email delivery and the web client. Anyone experience this on v16?

 

[Saqqara]

What. Is your email setup - 3cx own smtp or internal / external email system.

If you look at the email headers and paste it into https://mxtoolbox.com/EmailHeaders.aspx you will see where delays are

 

[craigreilly]

not if its "web portal" as well - making me think in the WebClient it is happening too?

 

[jpenberthy]

Yes, the delay is in the WebClient as well.