Voicemails don't save if caller hangs up

[fpuser]

Usually when someone leaves a voicemail on another persons phone, they hang up their line when they've finished with what they have to say. However, when i get voicemails through my VoIP system, they will only save if the person leaving the voicemail presses 0 to end the call and # to save the message when they're done. Is this just a setting that i can change to make the message save when the line is cut off, or does 3CX not offer that?

 

[RobLloyd]

No it should save without having to press anything. Just tried it and works fine. Message light went on 2 seconds after hanging up. Call Assistant did the same.

Can you try it with another extension?

Post your log files from the call.
Here's what mine say:
17:45:28.626 StratInOut:nHangUp [CM104007] Call(82): Call from Ln:10001@nV to 999 has been terminated by Ln:10001@nV; cause: BYE; from IP:66.23.129.253
17:44:55.985 CallConf:nProvisional [CM103003] Call(82): Ext.100 is ringing
17:44:51.017 MediaServerReporting:TMFhandler [MS211000] Call(82) Ln:10001@nV: DTMF (RTP) from 69.30.45.229:40530 arrived. in-band DTMF tone detection is turned off.
17:44:44.407 CallLegImpl:nConnected [CM103001] Call(82): Created audio channel for Ln:10001@nV 40530) with Media Server (70.88.47.78:9004)
17:44:44.282 CallConf:nIncoming [CM103002] Call(82): Incoming call from 8603450011 (Ln:10001@nV) to sip:[email protected]

 

[5qg4]

Hi fpuser,

Which version in use? The current 3CX Phone System v3.0.2328.0 works fine.

Please found more information about VM as below:

When you close the phone without press anything, it will save the message.
When you press # then you press 0 , it will save.
When/if for some reason the line stays open for 2 minutes, the voicemail will stop recording after 2 minutes and save.
When you press # but you don't press 0 it will not save

 

[Costas3CX]

5qg4 is right. This was indeed the behavior on a previous version (3.0.1928)

In the current version this was fixed.

Regards

 

[fpuser]

v3.0.1928.0 is what i'm running, so that must be the problem. I will update as soon as possible and hopefully that will fix the problem. Thank you.

 

[Costas3CX]

You are welcome... After all, we are all here to help and build a community of users that are happy using our phonesystem. Please feel free to ask any other questions you may have and we will try our best to help you....