VoIP call disconnection

[tomlinm]

Hello all

V6.1.0 (Windows 2003 Server)

Call comes in via VoIPtalk line

PSTN > VoIPtalk > DR > Ext > Voicemail

If a call follows the above route, and a caller hangs up during voicemail without pressing #, the disconnection is not detected...if a call hangs up at any other point during the call, disconnection is detected without a problem

I have tried this using the nat.voiptalk.org:5065 and also the natproxy.voiptalk.org

any thoughts

Mark

 

[William400]

Hi

If you capture such a call with Wireshark do you see the DTMF # signal coming inbound from Voiptalk to 3CX?

Also, when the caller ends the call, there should be a BYE coming from VOIPtalk to 3CX. Do you see this in the capture?

 

[amygoda]

Hi

If you capture such a call with Wireshark do you see the DTMF # signal coming inbound from Voiptalk to 3CX?

Also, when the caller ends the call, there should be a BYE coming from VOIPtalk to 3CX. Do you see this in the capture?

Hello,
is wireshark must be installed on the 3cx server
or can be on a pc in the same lan
please explan how to capture a call using wireshark

 

[tomlinm]

Hello

I do not see the BYE packet from VoIPtalk when in the voicemail section of the call, the 3cx box eventually sends a BYE to VoIPtalk ending the call.

However, during any other section of the call, VoIPtalk does send a BYE to the pbx

I have also raised this with VoIPtalk

Mark

 

[Kevin Attard Compagno]

Hi there

Wireshark must be installed on the same machine as the 3CX PhoneSystem to ensure that all the relevant packets are captured.

Regards

Kevin

 

[Ads]

Hi tomlinm (mark),

I'm having a very similar issue to you see: http://www.3cx.com/forums/calls-routed-to-voicemail-remain-connected-9624.html

I also use voiptalk as my SIP trunk provider and was wondering if you still have this problem or found a solution?

Thanks,
Ads.

 

[ciscotech2007]

Sounds like your VoIP trunk provider is not acknowledging the hangup and issuing a BYE SIP message to deconstruct the SIP sessions(your call).

Speak with your VIP provider.