VoIP Line Not Registering

[osirus1]

I have installed the 3CX several times to my Windows Server 2003 platform on a co-located server at a tier one data center -- I have established a voip provider account with Nexvortex and configured the 3CX Phone System and the 3CX VoIP clients to several machines for two extensions I have set up and are registered with 'green lamps' on the 3CX Phone System - however, my VoIP line for Nexvortex is not registering - I am using the exact information from the provider and it is not working - I have combed thru the Noxvortex and 3CX documentation ...

Initially, I installed the 3CX and my VoIP line registered ... but, failed the firewall test so, I disabled the STUN settings in 3CX and passed the test but, now the VoIP Line is not registering.

I have disabled my Windows Firewall, passed the firewall test and still cannot get this working. In my frustration, I decided to configure my analog phone and Linksys PAP2T and was able to make a few outbound calls ... just one or two land line numbers but, no mobile numbers. I can even call my SKYPE number from my phone connected to the Linksys adapter.

I have disabled the router and have started over - if there is anyone that an provide some direction in resolving this issue, it would be greatly appreciated.

Here are my log files:

3CX Phone System Version6.0.612.0 PBX FAX DB DR MS VM TNL PO CONF WEB


The server log shows server activity and detailed logging Messages. More > These log messages can allow you to troubleshoot firewall, VOIP gateway, VOIP provider and SIP phone configuration issues. When requesting support, always post the relevant server status logs for a particular issue. < Less

Time Function Message
16:30:00.878 ExtnCfg::updateContact [CM504002]: Ext.101: a contact is unregistered. Contact(s): []
15:43:16.697 ExtnCfg::updateContact [CM504001]: Ext.100: new contact is registered. Contact(s): [sip:[email protected]:5070;rinstance=2b750276df2e873d/100]
15:43:15.416 ExtnCfg::updateContact [CM504002]: Ext.100: a contact is unregistered. Contact(s): []
15:39:02.901 DeviceRecord:eviceRecord [CM305004]: Failed to find a transport to host 66.23.129.253
15:33:31.735 ExtnCfg::updateContact [CM504002]: Ext.999: a contact is unregistered. Contact(s): []
15:33:30.751 ExtnCfg::updateContact [CM504002]: Ext.*1: a contact is unregistered. Contact(s): []
15:33:29.814 ExtnCfg::updateContact [CM504002]: Ext.*0: a contact is unregistered. Contact(s): []
15:29:50.534 ExtnCfg::updateContact [CM504001]: Ext.999: new contact is registered. Contact(s): [sip:[email protected]:40600;rinstance=b34bf83c1e4b3c77/999]
15:29:48.519 ExtnCfg::updateContact [CM504001]: Ext.*1: new contact is registered. Contact(s): [sip:*[email protected]:40000;rinstance=4a3313337070907d/*1]
15:29:47.738 ExtnCfg::updateContact [CM504001]: Ext.*0: new contact is registered. Contact(s): [sip:*[email protected]:40000;rinstance=c23fc6304130141f/*0]
15:29:43.129 MediaServerConnected [CM112000] Media Server is connected
15:29:34.645 CallMgr:nAddIPs IP(s) added:[69.63.210.245,192.168.1.4]
15:29:31.599 ExtnCfg::updateContact [CM504001]: Ext.999: new contact is registered. Contact(s): [sip:[email protected]:40600;rinstance=b34bf83c1e4b3c77/999]
15:29:31.271 FaxCfg::updateContact [CM504008]: Fax Service: registered as sip:[email protected]:5060 with contact sip:[email protected]:5100;user=phone
15:29:30.724 ExtnCfg::updateContact [CM504001]: Ext.101: new contact is registered. Contact(s): [sip:[email protected]:5070;rinstance=d251f269cb208a5b/101]
15:29:30.271 ExtnCfg::updateContact [CM504001]: Ext.100: new contact is registered. Contact(s): [sip:[email protected]:5070;rinstance=2b750276df2e873d/100]
15:29:30.271 DeviceRecord:eviceRecord [CM305004]: Failed to find a transport to host 66.215.47.70
15:29:30.036 ExtnCfg::updateContact [CM504001]: Ext.*1: new contact is registered. Contact(s): [sip:*[email protected]:40000;rinstance=4a3313337070907d/*1]
15:29:29.646 ExtnCfg::updateContact [CM504001]: Ext.*0: new contact is registered. Contact(s): [sip:*[email protected]:40000;rinstance=c23fc6304130141f/*0]
15:29:27.068 StunClient::loadStunList [CM306002]: There is no valid STUN server specified! External IP can not be resolved.
15:29:25.318 DeviceRecord:eviceRecord [CM305004]: Failed to find a transport to host 66.23.129.253
15:29:24.850 DBA [CM501003]: Connected: Database
15:29:24.787 CallMgr::findLocalIPs [CM501006]: Default Local IP address: [69.63.210.245, 192.168.1.4]
15:29:24.631 CallCtrl::thread [CM501007]: *** Started Calls Controller thread ***
15:29:24.631 CallMgr::Initialize [CM501002]: Version: 6.0.606.0/Beta
15:29:24.631 CallMgr::Initialize [CM501001]: Start 3CX PhoneSystem Call Manager
15:29:24.615 LoadLicenceInfo [CM501009]: License Info: Loaded Succeeded



Thank You.

Osirus Jackson
[email protected]
(310) 409-4695

 

[pcros1]

Hi,

Judging by your log that shows no trace of a registration request whatsoever, I would advise to uninstall 3CX and reinstall all over again until registration request shows back in (hopefully along with successful answer) .

Don't worry about the firewall test failed.

You'll be able to place calls anyway.

Cheers.

Philip Cross