voip providers registration error with version 12

[giorgiobusoni]

Hello,
since I update to version 12, voip providers start failing to registrate continuously a short time after the start of the server.

I user messagenet and ehiweb.it as providers.

I wrot to both tecnical supports, despite the fact that both errors started 1 hour right after upgrading to version 12, and so I think the problem is due to 3cx, not them.

Here is the answer from messagenet support (italian):

Gentile Cliente,
dopo aver verificato lo stato della URI 5270515 da Lei citata sui nostri sistemi, abbiamo individuato una possibile spiegazione di quanto da Lei riportato.
Allo stato attuale, sulla URI in questione si trovano multiple registrazioni distinte attive tutte compatibili con quanto da lei segnalato (lo User-Agent indicato e' "3CXPhoneSystem 12.0.32127.322 (32093)") e provenienti dal medesimo indirizzo IP e porta. Le registrazioni differiscono tra di loro per il "Contact" registrato (specificamente, per il parametro "rinstance" di ciascuna). Il numero delle registrazioni e' variabile nel tempo, ma nell'arco delle nostre osservazioni e' sempre stato superiore a tre.
A questo proposito, sui nostri sistemi non e' possibile (come misura cautelativa, giacche' tale comportamento oltre determinati limiti e' tipicamente sintomo di un malfunzionamento) mantenere piu' di 10 registrazioni attive (con "Contact" distinti) per la medesima URI, ed e' possibile che i messaggi da Lei riportati siano relativi a momenti in cui viene appunto raggiunto tale limite. E' corretto nei rispetti del funzionamento del Suo centralino che questo fenomeno di registrazioni multiple si manifesti? In caso cosi' non fosse, le e' possibile indagare circa il motivo dietro tale comportamento del centralino?
Qualora avesse difficolta', restiamo a disposizione per ulteriori chiarimenti.
Cordiali saluti

and google translation:

Dear Customer,
after having checked the status of the URI 5270515 that you cite on our systems, we have identified a possible explanation of what you have reported.
At present, the URI in question are multiple separate records active all compatible with what you mentioned (the User-Agent and indicated '"3CXPhoneSystem 12.0.32127.322 (32093)") and coming from the same IP address and port. The recordings differ between them to the "Contact" recorded (specifically, for the parameter "rinstance" of each). The number of records and 'variable over time, but during our observations and' always been more than three.
In this regard, our system is not 'possible (as a precautionary measure, jackets' such behavior beyond certain limits and 'typical symptom of a malfunction) maintain more' than 10 active registrations (with "Contact" distinct) for the same URI, and 'possible that the messages you reported are related to moments in which it is precisely the limit is reached. E 'in respect of the proper operation of your PBX that this phenomenon of multiple registrations is manifested? If so 'it was not, and the' can inquire about the reason behind such behavior of the switchboard?
Should you have difficulty ', we remain at your disposal for further clarification.
Sincerely

How to fix this problem?

 

[jed]

Hi

Did you by any change select the HTTPS option when installing your 3CX server?
- or did you install on s server where this option was selected (eg from a beta release of v12)

There might be a problem by this, which is reportet to 3CX Support, and now passed on to the Development team.

In my case the V12 was registrating several times at the SIP provider.

/Jesper

 

[davidbenwell]

This issue is known to 3CX as we reported it last week. its currently with the developers to work on a fix.

 

[giorgiobusoni]

is there any workaround in the meantime?

How mich time for the fix, approximately?

1 day?
1 week?
1 month?
many months?

 

[davidbenwell]

The QA team has provided me with a patch for the 3CXPhoneSystem.exe file which is inside the path: C:\Program Files\3CX PhoneSystem\Bin

PLEASE NOTE that this patch has NOT gone through any tests except for the multiple registration issue, so be aware that it may not necessarily be adequate for production use, and also make sure you retain the previous version of the file before replacing it should you choose to implement it.

You can download the patch here: http://www.3cx.com/downloads/v120/support/64bit/3CXPhoneSystem.exe

Note also that this patch can only by applied to a 64-bit system.

 

[AdvancedDistribution]

We're having a similar issue. We just upgraded one of our facilities to V12 yesterday morning (we have 4 servers currently, 3 remain on v11)

We have bridges that are setup between our facilities and they've been working fine on V11.

Several hours after the upgrade to V12, the bridges that this building connects to have been constantly losing registration.

It then fails to re-register "Call or Registration to A/ B has failed. sip:[email protected]:5060 replied: 407 Proxy Authentication Required"

Several minutes later, the registration will succeed.

It will do this 2-3 times every hour, with the bridge being down at minimum 5minutes per incident.

It seems that the bridges where this server is the "slave" are the ones that fail. The one bridge where this is the "master" has not had issues.

We're running Windows 7 32bit..Is there a patch for the 32bit version that resolves this?