VOIP Registered, can receive calls but make a call

[nattavut]

I can receive phone call okay but can't make outgoing call.
Pls see log below,

08:13:44.214 [CM503020]: Normal call termination. Reason: Not found
08:13:44.214 [CM503016]: Call(3): Attempt to reach <sip:[email protected]> failed. Reason: Not Found
08:13:44.214 [CM503003]: Call(3): Call to sip:[email protected]:5060 has failed; Cause: 404 Not found; from IP:203.55.231.194:5060
08:13:44.074 [CM503025]: Call(3): Calling VoIPline:XXXXXXXXXX@(Ln.10000@iiNet)@[Dev:sip:[email protected]:5060]
08:13:44.027 [CM503004]: Call(3): Route 1: VoIPline:XXXXXXXXXX@(Ln.10000@iiNet)@[Dev:sip:[email protected]:5060]
08:13:44.027 [CM503010]: Making route(s) to <sip:[email protected]>
08:13:44.012 [CM505001]: Ext.100: Device info: Device Identified: [Man: Yealink;Mod: T22;Rev: General] Capabilities:[reinvite, no-replaces, unable-no-sdp, no-recvonly] UserAgent: [Yealink SIP-T22P 7.51.0.10] PBX contact: [sip:[email protected]:5060]
08:13:44.012 [CM503001]: Call(3): Incoming call from Ext.100 to <sip:[email protected]>

Thanks for help.

 

[davidbenwell]

Hi, by any chance, when you setup the VoIP Provider within 3CX, did you skip the final screen (Outbound Rules)

If not, can you please go to the Outbound rules within 3CX and select the Rule and ensure that "Strip Digits" is set to 0

If its set to "1" please change this to "0" and apply then try again and let us know if you continue to get the same problem.