VoIP Trunk with Wateen

[sadnblueish]

Hi,

My Service Provider (Wateen) provides SIP connections. I can use my SIP phone through any softphone (e.g., Xlite). When I try to configure 3CX to use Wateen as outbound call Provider I get authentication problem. Wateen requires an "authorized username" field with the syntax [email protected]. Wateen is also using a proxy host with port 9060. When I configure 3CX without much customization, I get following errors when I dial an outbound number from my local extension:


16:42:01.780 [CM503008]: Call(67): Call is terminated

16:42:01.749 [CM503015]: Call(67): Attempt to reach <sip:[email protected]> failed. Reason: Forbidden

16:42:01.749 [CM503003]: Call(67): Call to sip:[email protected]:9060 has failed; Cause: 403 Forbidden; from IP:58.27.240.22:9060

16:42:01.546 [MS210006] C:67.2:Offer provided. Connection(by pass mode): 192.168.0.249:8334(8335)

16:42:01.515 [CM503004]: Call(67): Calling: VoIPline:03004007776@(Ln.@wateen)@[Dev:sip:0518230867%[email protected]:9060]

16:42:01.452 [CM503010]: Making route(s) to <sip:[email protected]>

16:42:01.452 [MS210000] C:67.1:Offer received. RTP connection: 192.168.0.249:8334(8335)

16:42:01.452 Remote SDP is set for legC:67.1

16:42:01.452 [CM505001]: Ext.6001: Device info: Device Identified: [Man: Counterpath;Mod: eyeBeam;Rev: General] Capabilities:[reinvite, no-replaces, unable-no-sdp, recvonly] UserAgent: [eyeBeam release 3007n stamp 17816] Transport: [sip:192.168.0.242:9060]

16:42:01.405 [CM503001]: Call(67): Incoming call from Ext.6001 to <sip:[email protected]>

16:42:01.358 [CM500002]: Info on incoming INVITE:

INVITE sip:[email protected] SIP/2.0

Via: SIP/2.0/UDP 192.168.0.249:8235;branch=z9hG4bK-d87543-666912821-1--d87543-;rport=8235

Max-Forwards: 70

Contact: <sip:[email protected]:8235>

To: <sip:[email protected]>

From: "6001"<sip:[email protected]>;tag=8b5b0200

Call-ID: 1220b658c50fd302

CSeq: 2 INVITE

Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, NOTIFY, MESSAGE, SUBSCRIBE, INFO

Proxy-Authorization: Digest username="6001",realm="3CXPhoneSystem",nonce="12877011721:cc47b1ab75b040c801e2f967205ee18a",uri="sip:[email protected]",response="ca428769cbebe3c478eb712f18c77eb9",algorithm=MD5

User-Agent: eyeBeam release 3007n stamp 17816

Content-Length: 0



Help will be highly appreciated.

 

[William400]

Hi

You will need to do some playing around with the VOIP Provider > Outbound parameter to fix this.

Can you tell us where exactly Wateen need the user id? If they need it in the From: User Part, then set the ;

From: User Part --> AuthID . Then click apply and ok.