VPN User Issue

[Help Desk]

Hello,

Our VPN Users can receive and make calls with the 3CX client, but the contact list, dashboard, and chat aren't working. I have all ports necessary, I believe, open in the firewall.

In VPN > LAN rules, I have 5000, 5060, 5061, and 9000-9199 open.

Also, the VPN users get assigned an IP in the same LAN as the users in-house (DHCP: 192.168.99.100-192.168.99.199), while the in-house computers are 192.168.99.21-192.168.99.56.
The 3CX Management server is 192.168.99.4.

Is there anything else I'm missing???

 

[Ben Lockwood]

Hi Help Desk

You're missing a few ports I think, depending on your 3CX version and setup I would try to open 80, 443, 5001 and 5061 as well. Although I suspect your problems will probably be resolved just by opening port 80.

https://www.3cx.com/ports-used-3cx-phone-system-v14-v15/

Good luck

Cheers

Ben

 

[leejor]

Not sure, perhaps 5001?
https://www.3cx.com/docs/3cx-phone-system-v14-ports/

 

[YiannisH_3CX]

Presence in V15 is always Https so you need port 5001 (or the port you chose during the installation for Https)

 

[Help Desk]

Thanks!

Sorry to get back so late. Once I made the transition to the new PAT for everyone, it all just kinda started working on its own. Long configuration story of how it's setup, but it all just happened to work.