Wall board not matching report

[SpaceCowboy]

Hi All,

The wall board and the unanswered calls report for our 3cx don't seem to match each other.

If you look at the attached screenshots, the wallboard reports that there are 35 abandoned calls, where if you look at the unanswered report there is a total of 43 calls.

Also, if I comb through this report for calls with an "Abandoned" status mentioned, it only adds up to 32 calls not 35.

Am I looking at the wrong place, or where does 3cx pull this "Abandoned" count from?

Thanks!

 

[NickD_3CX]

I see you ran a "Call Report" type of report. Try running a "Abandoned Queue Calls" report and see.
Also, don't forget that the Wallboard keeps data from previous days unless you reset it, and if you have selected multiple Queues, it will concatenate the data between all selected, which again can be misleading.

Generally, you need to be very careful when comparing stored data with live data, because a lot of factors can come into play, even the odd call that will come in last minute, while you are running the report, so the Wallboard will show +1 call (just an example).