wallboard - not working remotely

[minijay]

Hi There

were running v12.5 and have just upgraded to the pro version.

im trying to get the wallboard running but i cant seem to get it to work remotely.

ive opened it on the 3cx server and its working fine but for some reason when i try to connect to it remotely it doesnt display any statistics.

when i go to http://serverdomain:5000/Wallboard/default.aspx i get the login screen so i login as i would on the 3cx and i get the wallboard display but the top left message shows connecting to server and it never seems to.

i did a search and found that i need to open port 4516 which i have now done but it hasnt made any changes... ive tried connecting on port 4516 but i get a page error..

is this port correct or have i missed something else that i need to do

many thanks in advance

justin

 

[Pierre_3CX]

Hi Justin,
Opening the port should have done the trick, please open a ticket on our support portal so that this can be investigated further.

 

[minijay]

hi pj3cx

thanks for getting back to me

im using IIS would that have any effect on things ?? i restarted the 3cx services but that hasnt helped so at a loss

i would open a ticket but i cant seem to be able to... we have support and maintenance but none of my emails seem to be registered so i cant see how i can open a ticket

what can i do to get this sorted...

thanks

justin

 

[minijay]

my bad

turns out we only had maintenance and not support. not sure why this had lapsed but sorted now.. ill submit a ticket shortly

thanks

justin

 

[minijay]

Re: wallboard - not working remotely - SOLVED

just an update

we managed to solve the problem turned out that our router was not forwarding the port on the right address. we have a number of external IP's in our router and for some reason it had defaulted to the first address instead of the one used by the phone system.

all changed and working now

justin