Wallboard reported fake abandoned calls for one extension in queue

[ionut]

Wallboard reported fake abandoned calls for one extension in queue. Polling strategy: Ring All. Amm hardphone are same model and the extensions in 3CX ( version 15.5.0) are configured same. I restarted 3CX client which display the wallboard (version15.5.12227.5) Reset and reprovision the hardphone with extension 936

 

[YiannisH_3CX]

Hello @ionut

What do you mean by fake abandoned call? The number you highlighted suggests that the user rejected the call by pressing the Reject button of the client not that the calls were not answered by a member of the queue.

 

[ionut]

Hello,

For example this morning the user isn't at office, only after 1 hour will arrive. Their extension has 3 abandoned calls..nobody is at that office! The queue started active hours 1 hour and 157 minutes ago.

 

[YiannisH_3CX]

The users extension is available and logged in into the queue even before the office opens and nobody is at the office? Do the users have 3CX mobile clients and receive Push notifications on their mobile phones?

 

[ionut]

Yes, the users extensions are available and logged into queue all the time; the working hours for queue is 8:00AM-6:00PM. No mobile clients or push notifications, only hardphones (Fanvil) connected in LAN.

 

[YiannisH_3CX]

In that case i would recommend creating a ticket with our support department as they will need to look into the PBX logs to determine what is triggering the abandoned calls.