Solved Weak SIP Authentication ID for one ext only

[TLCtech]

I have a 3cx hosted instance running Version 20.0 Update 6 (Build 708)
This morning I log into my dash and go to my users and see this error come up on one, and only one, of my extensions. We still use callcentric and the SIP id I have for our main is the same so Im not sure why this is being flagged or why only on one ext. It has no DIDs to any provider. We use Voxtelesys for our sms but the sip there matches these requirements anyway and isnt connected to any ext. I am able to make and take calls to this ext.

How is this remedied?

Thank you in advance.

 

[TheodorosG_3CX]

Have you made any changed to the Auth ID of the ip phone for this extension?

 

[TLCtech]

Have you made any changed to the Auth ID of the ip phone for this extension?
View attachment 48197

We only have two hard phones and they havent worked since we gave up our static IP. But this ext was never configured with one. I dbl checked to make sure I didnt accidently do it by mistake somehow.

 

[TheodorosG_3CX]

Try to reset passwords for this extension and check again.

 

[TLCtech]

Try to reset passwords for this extension and check again.

Sip, user, or both?

 

[TheodorosG_3CX]

If you press the Reset password option for this user it was also reset the Auth ID:

 

[TLCtech]

If you press the Reset password option for this user it was also reset the Auth ID:
View attachment 48229

Gotcha. I appreciate ya. That did it.