- Joined
- Dec 6, 2010
- Messages
- 58
- Reaction score
- 17
Hi Nick
We are also keen on getting a ETA if possible on the new web-based wallboard.
Many call centre do operate in a call-back scenario, or are by default outbound call centres.
It would be fantastic to have some statics avaivable on agent performance aswell.
Outbound / Inbound Team
Agent Name
Numbers of calls - outbound / Inbound
Talk Time - Average / Total
Thanks for a short feedback.
We are also keen on getting a ETA if possible on the new web-based wallboard.
Many call centre do operate in a call-back scenario, or are by default outbound call centres.
It would be fantastic to have some statics avaivable on agent performance aswell.
Outbound / Inbound Team
Agent Name
Numbers of calls - outbound / Inbound
Talk Time - Average / Total
Thanks for a short feedback.