Web Client Error

[Matthew Fletcher]

Hi all,

We have a phone system on the 16.0.504 version where one particular remote user is having an error displayed on the web client causing them to lose the ability to use the web client. I have included a screenshot of the message below but the error is:

"Client reconnecting to server. Unable to perform this request at the moment. Please try later."

Oddly enough this is the only user that we have (that we are aware of) that is experiencing this issue, their chrome is up to date, cache cleared and as far as we can tell they are using it in the same manner as when they are in the office. Are there any suggestions that anyone could recommend or has anyone come across this issue before?

Thanks in advance,

 

[HRMNY]

https://www.3cx.com/community/threads/information-to-provide-when-requesting-help.67558/

Any Chrome plugins installed that might be blocking something?
Their IP address is not on the blacklist?

 

[JohnS_3CX]

It would seem that the user has initially connected, but then their connection went down (or they switched to a VPN or another network). At this point the page needs to completely reload by pressing F5 because they have a connectivity issue either due to their PC config, or the network they use.

You can verify the extension is healthy by logging in to it from your computer