Web client no audio

[mohamed hamed]

everything is working well by softphone but suddenly when i try to call with webclient there are no voice (mic and speaker) and there are no firewall because this case is internally.

i making calls from chrome with last update , mic enabled .

 

[JohnS_3CX]

Hi Mohamed,

Try opening an incognito window, and logging into your Webclient. It should ask you again to enable the mic and check if it works now.

Ensure that in windows the default Mic and Speakers are the ones you wish to use.

If everything works ok, then reset your browser permissions for your FQDN and the next time you log in it will ask for permissions to use the mic permanently, as soon as you make your first call