Solved Web client - No mic

[CDI]

Hi,

i have read a ton of posts with similiar issue, but i'm not be able to resolve the problem.

I'm try to call throght the webclient, from my notebook. When i call to an extension or *777 my voice is not sent.

Summary:

1. 3cx system phone on google cloud
2. 3cx system phone version 16.0.622
3. setting/general: enable webRTC is checked
4. firewall check with no problems
5. notebook with windows 7 pro
6. mic enabled, softwares can acquire mic (privacy settings)
7. antivirus disables, windows firewall disabled
8. browser settings allow use of cam and mic for https://domain/webclient and chrome extension.
9. setting page of webclient shows correct hardware
10. with chrome webclient, firefox webclient, chrome extension = my voice is not sent.

Same problem on other notebook with windows 10

I think that the problem is on system phone side, but how can i proceed?

Regards

 

[JohnS_3CX]

Glad to hear it was resolved!

For future reference if anyone is reading this later, ensure you open the whole range:
https://www.3cx.com/docs/ports/

Note: The firewall checker will not test the entire range, it checks some of the first and last ports because we assume you will open your entire range as per our document